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From data to direction: How XM empowers unit managers
Brand experience
From data to direction: How XM empowers unit managers
4 min read
From data to direction: How XM empowers unit managers

From data to direction: How XM empowers unit managers

Unit managers are critical to customer experience success. Without clear direction, data falls flat. Learn how experience management can drive focused, location-specific action.

Jul 17, 2025 4 min read
Why experience design is the future of retail CX

Why experience design is the future of retail CX

Discover how experience design helps retailers move beyond transactions and build consistent, customer-driven journeys that increase loyalty and conversion.

Jul 10, 2025 4 min read
Why AI-powered XM is no longer optional

Why AI-powered XM is no longer optional

Learn how AI-powered experience management is now required to act on feedback faster, connect insights across departments, and deliver loyalty-driving experiences.

Jul 02, 2025 5 min read
Winning in the ready-to-eat space: What grocery retailers need to know

Winning in the ready-to-eat space: What grocery retailers need to know

Explore how grocery shoppers are embracing ready-to-eat meals and what retailers can do to meet growing demand with the right mix of convenience, value, and quality.

Jun 25, 2025 3 min read
Rethinking QSR: Build better customer experiences with experience design
Man ordering food in a restaurant

Rethinking QSR: Build better customer experiences with experience design

Learn how experience design helps QSRs eliminate friction, personalize service, and boost loyalty before customers ever walk through the door.

Jun 19, 2025 3 min read
AI agents are coming to your XM stack—what you need to know
Woman with glasses

AI agents are coming to your XM stack—what you need to know

AI agents are entering experience management platforms. Learn what they are, how they impact customer experience, and what XM leaders should know when considering them.

Jun 12, 2025 6 min read
Happy employees, stronger business: Why EX is your growth engine

Happy employees, stronger business: Why EX is your growth engine

Employee experience is your secret growth engine. Learn how aligning culture, tools, and support around your people can drive engagement, retention, and real business impact.

May 28, 2025 3 min read
Why early input is key to better experience design and employee experiences
waitress holding a tablet

Why early input is key to better experience design and employee experiences

Discover why employee experience starts with experience design, and how early, ongoing employee feedback can drive innovation, improve culture, and elevate customer experiences.

May 26, 2025 3 min read
Rethinking customer experience: The power of experience design

Rethinking customer experience: The power of experience design

Discover why designing CX from the beginning, where early decisions shape future interactions, is key to driving loyalty and long-term success.

May 22, 2025 3 min read

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