Reporting + Analytics

Customer Feedback Analysis: Using AI Text Analytics to Turn Comments into Action

Aug 10, 2022 | 5 min read

Reporting + Analytics

The Real Pros and Cons of Mystery Shopping

Aug 3, 2022 | 7 min read

Consumer + Industry Research

Our Cross-Channel Retail Research Revealed These Top 3 Consumer Trends

Jul 20, 2022 | 7 min read

Employee Experience

Understanding Unions: Effective Methods for Collecting Employee Feedback

Jul 13, 2022 | 6 min read

Feedback Channels

How Social Media Listening Can Increase Customer Advocacy

Jul 7, 2022 | 7 min read

Business Outcomes

5 Ways to Drive Customer Loyalty and Business Outcomes with Case Management

Jul 5, 2022 | 4 min read

Consumer + Industry Research

Top highlights and 4 key takeaways from Forrester’s CX North America

Jun 29, 2022 | 5 min read

Customer Experience

What is Holding You Back from a Frictionless Customer Experience

Jun 21, 2022 | 7 min read

Technology

Mitigate Operational Risk with Text Analytics and Customer Feedback

Jun 15, 2022 | 5 min read

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