Loyalty programs: What customers value most
Restaurant loyalty programs work—but only if they deliver value. Explore SMG insights into what customers want and how to overcome common challenges.
Brand communities: Your secret weapon for agility and customer loyalty
Find out how brand communities help you gather fast, meaningful feedback to stay ahead of shifting customer preferences and market trends.
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From insight to impact: 7 ways to activate your CX strategy
Learn how to turn customer experience insights into real, measurable improvements with a 7-step action plan that engages employees, clarifies accountability, and delivers quick wins.
Experience design for consumer services: From first touch to lasting impact
Experience design is crucial in the consumer services space. Learn how personalization, always-on communities, and proactive strategies drive loyalty, satisfaction, and growth.
Why consumers join, stay, and leave: A closer look at membership behavior
Dive into new data from SMG on why members join and cancel, what gets them to stay, and how you can design more valuable experiences at every stage.
From data to direction: How XM empowers unit managers
Unit managers are critical to customer experience success. Without clear direction, data falls flat. Learn how experience management can drive focused, location-specific action.
Why experience design is the future of retail CX
Discover how experience design helps retailers move beyond transactions and build consistent, customer-driven journeys that increase loyalty and conversion.
Why AI-powered XM is no longer optional
Learn how AI-powered experience management is now required to act on feedback faster, connect insights across departments, and deliver loyalty-driving experiences.
Winning in the ready-to-eat space: What grocery retailers need to know
Explore how grocery shoppers are embracing ready-to-eat meals and what retailers can do to meet growing demand with the right mix of convenience, value, and quality.