Loyalty programs: What customers value most

Loyalty programs: What customers value most
Restaurant loyalty programs work—but only if they deliver value. Explore SMG insights into what customers want and how to overcome common challenges.
Aug 28, 2025
4
min read
Experience design for consumer services: From first touch to lasting impact

Experience design for consumer services: From first touch to lasting impact
Experience design is crucial in the consumer services space. Learn how personalization, always-on communities, and proactive strategies drive loyalty, satisfaction, and growth.
Aug 07, 2025
4
min read