Seamless integrations elevate your experience management

Breaking down silos for smarter insights

A fully connected data ecosystem

With SMG’s powerful integrations, you can:

  • Enrich customer insights by layering experience data with operational and transactional data
  • Enhance analytics accuracy with AI-powered pattern detection and predictive modeling
  • Streamline workflows by eliminating silos and syncing critical business systems in real time

Experience management integration partners

We collaborate with leading technology providers to expand the platform capabilities of smg360® and Ignite™ and ensure seamless data exchange across multiple connected systems.

For a full list of our integration partners, contact SMG today.

API portal

Our robust API suite enables development teams to easily connect Ignite and smg360 with your existing applications and data sources.

  • Customizable API solutions tailored to your specific data needs
  • Developer-friendly documentation for easy implementation
  • Real-time data synchronization across platforms

For more information, explore our API documentation.

All of your data in one platform

By integrating active and passive feedback into a single, real-time platform, you gain the context needed to optimize every stage of the customer journey.

Personalized customer interactions

SMG’s platform supports a wide range of data formats, infrastructures, and integration styles, allowing brands to create tailored, conversational experiences that drive engagement and increase response rates.

With SMG, your experience management data doesn’t sit in isolation. It fuels smarter strategies, deeper insights, and more impactful customer interactions.

“Partnering with SMG allows us to bring data from across the customer journey into a single platform so brands can easily and more effectively consume and explore CX data, quickly identify shortcomings, and take action.”
CTO and Founder
Software Company

Request a demo

Like what you see? Let our team of experts show you how you can take your  experience management program to new heights.

SEE SMG IN ACTION