Customer Success Stories
See how top brands drive growth with SMG

Real results backed by data
Want to know what kind of results you can expect? Don’t take our word for it. View our client success stories to discover why 550+ top-tier brands leverage SMG’s platform and people to drive long-term results.

The stories behind the stats
Mastering customer experience program management: Best practices and real-world examples

Mastering customer experience program management: Best practices and real-world examples
European Wax Center elevates service standards and boosts revenue with data-driven insights

European Wax Center elevates service standards and boosts revenue with data-driven insights
See how Crunch Fitness utilizes SMG insights to raise the bar for their gym experiences

See how Crunch Fitness utilizes SMG insights to raise the bar for their gym experiences
Solving customer problems and building loyalty with CX

Solving customer problems and building loyalty with CX
Northgate Market partners with SMG to lead the industry in customer experience

Northgate Market partners with SMG to lead the industry in customer experience
How National Co+op Grocers worked with SMG to improve customer satisfaction

How National Co+op Grocers worked with SMG to improve customer satisfaction
How Wild Birds Unlimited is improving value perception by living their mission

How Wild Birds Unlimited is improving value perception by living their mission
How a multi-location grocery brand drove consistent customer satisfaction + cross-store collaboration

How a multi-location grocery brand drove consistent customer satisfaction + cross-store collaboration
Tractor Supply Company invests in digital enhancements, offering new touchpoint for customers + yielding significant sales growth

Tractor Supply Company invests in digital enhancements, offering new touchpoint for customers + yielding significant sales growth
The Total Economic Impact™ Of The smg360® Customer Experience (CX) Solution

The Total Economic Impact™ Of The smg360® Customer Experience (CX) Solution
By revamping training + improving morning service, Wendy’s earns a seat at the breakfast table

By revamping training + improving morning service, Wendy’s earns a seat at the breakfast table
McDonald’s improves the customer experience by responding to customer feedback

McDonald’s improves the customer experience by responding to customer feedback


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Brand experience management
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