Career opportunities

Human experiences are at the heart of every business, including ours

Work with the brands you love

Grow with us!

It takes a great team of creative and collaborative thinkers to make great things happen, and we’re always looking for others to join us.

We have a remote-first work environment, so SMG associates can (and do) work from anywhere. That level of flexibility means our talent pool is off the charts and our associates have a better handle on work-life balance. But even with a distributed workforce, our global community remains strong and engaged. We learn together, celebrate together, and grow together. 

SMG core values

Be deeply curious

finding answers to important questions

Always be hungry

striving and driving like you really want it

Crave collaboration

energizing and feeding off one another

Make ’em feel elite

creating advocates from world-class service

“Working within the client organization at SMG means you get to collaborate with partners at some of the top brands in the world.”
Ashley Tate
Director, Client Success
“As a UX designer, I get to work across a wide range of products, collaborate with many teams, and speak directly with our clients. I love that I’m not just designing screens, but also shaping experiences. Being part of a culture where everyone understands the value of UX is truly inspiring.”
Marine Lasserre
Senior UX Designer
“At SMG, I’m part of an engineering team that’s both collaborative and driven. We tackle complex client problems with innovative tools and cutting-edge technologies, and we’re always striving to raise the bar. That constant evolution keeps me inspired.”
Raju Srivatsavaye
Engineering Manager
“I love being part of a hard-working, diverse team focused on streamlining processes for our employees and customers globally.”
Rachel Basham
Finance Systems Manager
“I enjoy spending my days ensuring our clients receive the best value from their SMG partnership. I get to work closely with brands excited about improving their customer experience as well as SMG colleagues dedicated to helping our clients succeed.”
Jason Sabin
Client Development Director
“I love the collaboration among our teams, which is all about driving value for our clients through meaningful product enhancements and better outcomes for their customers. Together we’ve built a supportive, remote-first culture that encourages initiative, embraces new ideas, and values fun and wellbeing along the way.”
Stuart Brookes
Senior Product Marketing Manager

Our teams

Client Success

Experience management experts who help businesses act on brand, customer, and employee insights throughout the client’s full experience journey. The team provides guidance on proven best practices and ways to optimize programs to keep clients on the fastest path to success and ROI.

Research and Client Insights

Our skilled and curious team helps clients understand how people see their brand, what drives customer behavior, and how they compare to competitors. They provide detailed, easy-to-understand analysis and clear recommendations that lead to real business results.

Data Science

A team of data specialists that turns complex information into clear insights—helping clients uncover opportunities, solve problems, and drive real results.

Product

Big-picture strategists in product development, product management, and user experience who drive a roadmap focused on making our products easier to use and our data easier to understand, delivering solutions that anticipate and support client needs.

Technology

Problem-solving technologists in software engineering, technical architecture, and data services who develop and improve the technology and tools our clients use, maintain best-in-class data systems, and push cutting-edge innovations that scale our technologies for the future.

Marketing

Go-to-market activators with talents in branding, messaging, communications, customer marketing, demand generation, product marketing, thought leadership, and marketing operations who support brand awareness, customer interest, and sales.

Sales

Consultative partners with deep industry expertise who enjoy engaging with current and future clients to understand existing experience management needs and challenges our solutions can address, helping them plan for a better tomorrow.

Administration

Focused experts in finance, human resources, recruiting, and operations who keep our company running and help us deliver positive experiences for clients, employees, and other business stakeholders.

Diversity, equity, inclusion, and belonging (DEIB)

We firmly believe all benefit when everyone is heard, recognized, and valued. Our commitment to diversity, equity, inclusion, and belonging fundamentally shapes and influences how we operate as a company—from recruiting and hiring practices to ongoing training initiatives, interpersonal communications, and everything in between.

We embrace our collective differences and value how they enhance SMG’s ability to achieve its overall mission. Our workplace policies and practices support a culture of inclusion and respect for all employees, partners, and suppliers, which strengthens the work we do for our clients and drives our success.

What’s in it for you?

Work hard, have fun - We know happy clients start with happy employees, so we work hard to deliver a fulfilling, exciting workplace environment and culture for each SMG employee. Our teams are composed of smart, talented, and curious people who love a good challenge and share a passion for SMG’s vision to make human experiences the heart of every business.

Work hard, have fun
Work hard,
have fun

We know happy clients start with happy employees, so we work hard to deliver a fulfilling, exciting workplace environment and culture for each SMG employee. Our teams are composed of smart, talented, and curious people who love a good challenge and share a passion for SMG’s vision to make human experiences the heart of every business.

Brands you know and love - As leaders in our industry, we get to work with the best brands in the world, which means you do, too. Help us make the restaurant, retail, and service brands you’ve known for years get even better in the years ahead—and gain experience working with brands across many other industries.

Brands you know
Brands you
know and love

As leaders in our industry, we get to work with the best brands in the world, which means you do, too. Help us make the restaurant, retail, and service brands you’ve known for years get even better in the years ahead—and gain experience working with brands across many other industries.

Be an advocate - In our continued dedication to DEIB progression and advocacy for all employees, we have several several affinity groups with a diverse range of representation. These voluntary, employee-led teams provide support, raise awareness, and influence organizational policies.

Advocate
Be an
advocate

In our continued dedication to DEIB progression and advocacy for all employees, we have several several affinity groups with a diverse range of representation. These voluntary, employee-led teams provide support, raise awareness, and influence organizational policies.

 

 

Personal growth - We’re firm believers in promoting our own, providing guidance and mentorship, and giving our employees the tools they need to succeed. If you’re looking to learn, grow, and meet some amazing people along the way, SMG may be the place for you.

Personal growth
Personal 
growth

We’re firm believers in promoting our own, providing guidance and mentorship, and giving our employees the tools they need to succeed. If you’re looking to learn, grow, and meet some amazing people along the way, SMG may be the place for you.

Competitive benefits - We put a high priority on keeping our employees happy and healthy, and our benefits package reflects it. A few of these perks include competitive salaries, unlimited PTO, 14-week paid parental leave, health and life insurance, and paid volunteer hours.

Benefits
Competitive 
benefits

We put a high priority on keeping our employees happy and healthy, and our benefits package reflects it. A few of these perks include competitive salaries, unlimited PTO, 14-week paid parental leave, health and life insurance, and paid volunteer hours.

Global experience - We’re a global team that brings together talent from around the world to build smart, scalable solutions that help our clients succeed.

Global experience
Global
experience

We’re a global team that brings together talent from around the world to build smart, scalable solutions that help our clients succeed.

Explore open opportunities

Apply today