SMG launches Ignite®, AI-native Unified Experience Management® transforming how brands act on experience data
SMG’s new AI-native platform, Ignite®, brings Unified Experience Management® to life with real-time insights, predictive agents, and faster action.
SMG Expands Experience Management Capabilities with Acquisition of Bulbshare
KANSAS CITY, Mo. and London – All Remote – Service Management Group (SMG), a customer, employee, and brand experience management partner to more than 500 brands, announced today its acquisition of Bu
SMG recognized as Leader in multiple G2 categories
SMG named Leader in G2 Fall 2024 Grid® Reports for Experience Management, Enterprise Experience Management, and Feedback Analytics, showcasing its excellence in transforming customer feedback into financial gains.
SMG partners with Microsoft to create strategic client experiences
SMG partners with Microsoft Azure to enhance client experience through improved data processing, AI capabilities, and operational efficiency, driving growth and customer satisfaction.
SMG to play lead employee experience role with new partner National Amusements, Inc.
National Amusements, Inc. (NAI), a privately owned move theater operator based in Norwood, Mass., selected SMG to improve the employee retention and engagement program within its Showcase Cinemas bran
SMG recognized as a strong performer in evaluation of customer feedback management platforms by independent research firm
Having received the highest possible marks for innovation roadmap, services, and product vision, SMG was recognized by Forrester as "a strong choice for B2C organizations that want a strong services p
New SMG study reveals how global economy is impacting consumer spend
SMG has published new research revealing how consumers intend to spend across all industries during the next 12 months.
Retail & Restaurant Facility Business: Rubio’s Coastal Grill Partners with SMG
Read how Rubio's Coastal Grill is working with SMG to boost their customer experience management.
PMQ Pizza Media: Pizza Power Report 2023: Are Independents Making a Combeack?
Read the PMG Pizza Media Pizza Power Report for in-depth insights into the pizza industry's current trends, opportunities, and challenges.