Platform packages
Transform your customer and employee journeys through Unified Experience Management®
Platform packages
SMG offers two software packages: Standard and Pro UXM. These options give buyers the flexibility to choose the right fit for their data collection, reporting and analytics, and integration needs. Both packages empower brands to listen, interpret, and act across the entire customer and employee journey.
Standard
A solid start for location and digital listening
- Location and digital collection methods
- Essential ratings and reviews
- Reporting and analytics tailored by role
- Essential data integration and exporting options
- Case management and alerting
Pro UXM
The choice for intentional design and acceleration of your entire experience ecosystem
- Enriched location and digital listening
- Comprehensive ratings and reviews listing, response, and review generation
- Community creation and activation, supporting BX
- Premium case management and alerting tools
- Expanded integration and exporting options
- EX data integration
SMG’s service packages
Want a personal touch? Choose from three service tier options for the level of engagement that makes the most sense for your brand. Each tier includes solution support, success management, and insights consultation and coaching, so it’s faster and easier for brands to achieve (and see) optimal value from their UXM programs.
Foundational
A reliable toolkit for organizations with basic insight needs
Solution Support
Complimentary program onboarding
Introductory user launch training webinar
Select standard integrations
Online brand and user support
Regular survey revisions
Success Management
Best practice survey enablement
Annual survey refresh consultation
Annual program coaching
Insights Consultation
Essential performance analyses
Incorporated blinded benchmarks
Advanced
Accelerated ROI through increased strategic coaching and on-demand insights
Solution Support
Complimentary program onboarding
Multiple user launch training webinars
Enhanced standard integrations
Online brand and user support
Standard period-end reports
Expanded annual survey revisions
Success Management
Best practice survey enablement
Survey refresh consultations
Regular program coaching
Monthly execution support meetings
Annual XM program maturity assessment
Long-term strategic planning
Insights Consultation
Comprehensive agile analyses
Performance analyses
Tailored consultative analysis
Incorporated blinded benchmarks
Elite
The pinnacle in driving maximum impact across your organization
Solution Support
Complimentary program onboarding
Comprehensive user launch training webinars
Extensive standard integrations
Online brand and user support
Annual field training
Unlimited standard period-end reports
Custom period-end reports
In-year growth allowance
Comprehensive annual survey revisions
Success Management
Best practice survey enablement
Unlimited survey refresh consultation
Quarterly program coaching
Biannual XM program maturity assessment
Annual strategic action planning
Long-term strategic planning
Annual field action planning
Monthly execution support meetings
Insights Consultation
Premium agile analyses
Advanced performance analyses
Multiple consultative analyses
Incorporated branded benchmarks