Plan smarter for the holidays: Key trends from UK shoppers
Explore how UK shoppers are redefining value, balancing price with quality, and moving seamlessly between online and in-store this holiday season.
2025 holiday shopping preview: When, where, and why consumers will spend
Discover how U.S. shoppers are planning, spending, and blending online and in-store experiences this holiday season—and what it means for retailers.
Innovation at speed: How communities help brands move faster and smarter
Learn how communities and AI help brands innovate faster, shorten the innovation cycle, and create more human-centered, agile customer experiences.
Why emotional intelligence is the missing link in customer journey mapping
Discover how emotional intelligence, journey mapping, and buying triggers work together to create customer experiences that feel more human.
From barriers to breakthroughs: How to turn CX insights into real impact
CX leaders know collecting data isn’t the problem—it’s turning insights into action. Explore common barriers holding brands back and the strategies that transform customer feedback into meaningful results.
From first impressions to lasting loyalty: Insights from European Wax Center
Discover how European Wax Center builds loyalty through human connection, actionable feedback, and AI-driven customer experience insights.
Designing better journeys with Unified Experience Management®
Unlock the power of experience design with Unified Experience Management®. Build journeys that feel seamless, personal, and connected.
Brand communities: Your secret weapon for agility and customer loyalty
Find out how brand communities help you gather fast, meaningful feedback to stay ahead of shifting customer preferences and market trends.
Why experience design is the future of retail CX
Discover how experience design helps retailers move beyond transactions and build consistent, customer-driven journeys that increase loyalty and conversion.