Plan smarter for the holidays: Key trends from UK shoppers
Explore how UK shoppers are redefining value, balancing price with quality, and moving seamlessly between online and in-store this holiday season.
2025 holiday shopping preview: When, where, and why consumers will spend
Discover how U.S. shoppers are planning, spending, and blending online and in-store experiences this holiday season—and what it means for retailers.
Why experience design is the future of retail CX
Discover how experience design helps retailers move beyond transactions and build consistent, customer-driven journeys that increase loyalty and conversion.
Winning in the ready-to-eat space: What grocery retailers need to know
Explore ready-to-eat grocery trends and learn how retailers can meet shopper demand for convenient, high-quality meals while delivering stronger value.
Why designing experiences earlier matters
Learn why effective experience management starts during the design phase and how earlier customer and employee input can lead to better outcomes.
5 reasons we built Ignite®
Brands’ needs and requirements of their experience management programs have changed radically in the last 30 years. Learn how SMG is changing with them.
Building a customer experience that lasts
Explore what customer experience really means, and how to design one that keeps customers coming back.