Why experience design is the future of retail CX

Why experience design is the future of retail CX

Discover how experience design helps retailers move beyond transactions and build consistent, customer-driven journeys that increase loyalty and conversion.

Jul 10, 2025 4 min read
Winning in the ready-to-eat space: What grocery retailers need to know

Winning in the ready-to-eat space: What grocery retailers need to know

Explore how grocery shoppers are embracing ready-to-eat meals and what retailers can do to meet growing demand with the right mix of convenience, value, and quality.

Jun 25, 2025 3 min read
Why designing experiences earlier matters
couple reviewing a book

Why designing experiences earlier matters

Fostering a positive experience doesn’t start with an interaction, it starts in the design phase. Discover what that means, why it matters, and how it leads to better experience management outcomes.

May 13, 2025 4 min read
5 reasons we built Ignite®

5 reasons we built Ignite®

Brands’ needs and requirements of their experience management programs have changed radically in the last 30 years. Learn how SMG is changing with them.

May 08, 2025 4 min read
Building a customer experience that lasts

Building a customer experience that lasts

Explore what customer experience really means, and how to design one that keeps customers coming back.

May 06, 2025 2 min read

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