Why experience design is the future of retail CX
Discover how experience design helps retailers move beyond transactions and build consistent, customer-driven journeys that increase loyalty and conversion.
Winning in the ready-to-eat space: What grocery retailers need to know
Explore how grocery shoppers are embracing ready-to-eat meals and what retailers can do to meet growing demand with the right mix of convenience, value, and quality.
Why designing experiences earlier matters
Fostering a positive experience doesn’t start with an interaction, it starts in the design phase. Discover what that means, why it matters, and how it leads to better experience management outcomes.
5 reasons we built Ignite®
Brands’ needs and requirements of their experience management programs have changed radically in the last 30 years. Learn how SMG is changing with them.
Building a customer experience that lasts
Explore what customer experience really means, and how to design one that keeps customers coming back.