Do Amazon Prime members have different in-store behaviors?

Do Amazon Prime members have different in-store behaviors?

Having an Amazon Prime membership is becoming a standard across the country. In fact, eMarketer predicts that by the end of the year, 51.3% of U.S. households will subscribe to Amazon Prime...

Mar 21, 2019 4 min read
The top 4 ways CEM programs benefit from continuous platform updates

The top 4 ways CEM programs benefit from continuous platform updates

Do you realize the tech you’re using to get the job done today is basically outdated by the time you log off? This constant evolution is the reason your customer experience measurement (CEM) program r

Feb 28, 2019 3 min read
Consistent CX is a key component of customer loyalty

Consistent CX is a key component of customer loyalty

As brands grow physically and digitally, here's how they can use customer experience management to strengthen their image through consistent experiences.

Dec 06, 2018 4 min read
Make it personal: Tips on creating a more click-worthy CX email invitation

Make it personal: Tips on creating a more click-worthy CX email invitation

As email continues to remain an effective method for most brands to communicate directly with customers, companies face an uphill battle in making sure their messages stand out. And when it comes to e

Nov 28, 2018 2 min read
Tailor CX reporting tools to specific roles for bigger impact

Tailor CX reporting tools to specific roles for bigger impact

When it comes to the customer experience, there are no small roles within your organization—everyone makes an impact. By getting your entire team on board and in tune with your CX measurement strategy

Jul 11, 2018 2 min read
Engagement + performance increase with service-oriented leadership

Engagement + performance increase with service-oriented leadership

Every manager hopes to have hard-working, passionate employees who go above and beyond expectations. That’s the dream, right? Engaged associates make a manager’s job much easier. But simply closing yo

Feb 27, 2018 4 min read

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