Turn Open-Ended Feedback into Actionable Insights With Text Analytics
Leading brands know the quickest path to growth starts with listening to customers. But an increasingly complex customer journey spanning multiple touchpoints can make surfacing actionable insights se
Do Amazon Prime members have different in-store behaviors?
Having an Amazon Prime membership is becoming a standard across the country. In fact, eMarketer predicts that by the end of the year, 51.3% of U.S. households will subscribe to Amazon Prime...
The top 4 ways CEM programs benefit from continuous platform updates
Do you realize the tech you’re using to get the job done today is basically outdated by the time you log off? This constant evolution is the reason your customer experience measurement (CEM) program r
Consistent CX is a key component of customer loyalty
As brands grow physically and digitally, here's how they can use customer experience management to strengthen their image through consistent experiences.
Make it personal: Tips on creating a more click-worthy CX email invitation
As email continues to remain an effective method for most brands to communicate directly with customers, companies face an uphill battle in making sure their messages stand out. And when it comes to e
Tailor CX reporting tools to specific roles for bigger impact
When it comes to the customer experience, there are no small roles within your organization—everyone makes an impact. By getting your entire team on board and in tune with your CX measurement strategy
Engagement + performance increase with service-oriented leadership
Every manager hopes to have hard-working, passionate employees who go above and beyond expectations. That’s the dream, right? Engaged associates make a manager’s job much easier. But simply closing yo