3 key takeaways from the 2020 Gartner Magic Quadrant for Voice of the Customer
Explore key takeaways from the Gartner Magic Quadrant for Voice of the Customer and what they mean for brands evaluating experience management solutions.
What does International Women’s Day mean to you? Advice, inspiration, + ways to celebrate from women who #ChoosetoChallenge around the globe
Hear perspectives from women at SMG on International Women’s Day, including advice, inspiration, experiences, and ideas for recognizing women worldwide.
Celebrating Black History Month with reflection + inspiration
Explore SMG reflections and perspectives for Black History Month focused on celebrating achievements, learning from history, and supporting greater inclusion.
How to Incentivize Feedback for Your Customer Experience Management Program
Learn how the right customer feedback incentive can improve survey participation, response quality, CX insights, and the business impact of your program.
Why QSR brands must invest in digital engagement + mobile app UX strategies in 2021
Learn why QSR brands need strong mobile app and digital engagement strategies to meet changing customer expectations, improve convenience, and build loyalty.
Improving customer experience through technology
Explore SMG technology enhancements spanning integrations, reporting, and analytics designed to help brands uncover insights and improve XM performance.
Prioritizing Employee Engagement and Wellbeing
Explore four ways organizations can support mental wellness for remote employees and create a healthier, more connected, and supportive virtual workplace.
Expert spotlight: Chris Bosco | VP, Solution Engineering
Meet SMG digital leader Chris Bosco and explore how digital experiences are changing across industries and what brands can do to optimize customer journeys.
3 experience management tenets executives should adopt this year
Explore three experience management principles executives can use to adapt CX programs, respond to changing expectations, and drive meaningful business action.