3 Ways to Humanize Feedback with Online Ratings + Reviews
Today’s customers are more often using feedback methods like images, speech, and video to provide very candid, human experiences with the brands they encounter. Brands that are able to connect with th
5 digital CX mistakes you can avoid
Customers expect interactions with brands across all industries to be convenient and customized—particularly when it comes to digital experiences. And not only do today’s consumers have less patience,
How Can Ratings + Reviews be Leveraged to Increase Revenue and Prove ROI?
In today’s digital world, one of the most impactful ways to boost business outcomes and quantify ROI is through an effective and efficient online reputation management solution. The financial impact r
These time-saving capabilities are vital in a ratings + reviews management solution
Brands need an online reputation management system that integrates their other CX data with unsolicited ratings + reviews. But while implementing an online reputation solution is a great first step, i
Provide a consistent customer experience across retail channels
While scrambling to drive in-store traffic in an online-focused retail environment, brands have let their customers’ digital experiences suffer. SMG data from a recent study involving a subset of our
The Purpose Advantage | Creating a connection with employees + customers
We sat down with author Jeff Fromm of Barkley to talk about his latest project, The Purpose Advantage, and what brands can do to create a connection with customers and more meaningful experiences for
Combine ratings + reviews with other CX data for the richest insights
With 95% of shoppers reading online reviews before making a purchase, many companies have already implemented a reputation management solution—but the secret to success is knowing how best to leverage
6 ways to improve your customers’ digital experience
In a world where customers are putting a premium on convenience and customization, the brands that come out on top are those that deliver a seamless cross-channel experience. But winning companies are
3 ways to retain customers + create brand loyalists in a world of unlimited options
To be competitive in the current retail environment, brands must go the extra mile to earn repeat customers and gain their loyalty.