4 Solutions Every Customer Experience + Employee Experience Program Needs
Uncover four cardinal solutions every successful customer experience (CX) and employee experience (EX) program should implement.
3 ways to enhance your digital transformation efforts + evolve your experience management program with DIY feedback
Discover three proven methods to streamline your digital transformation journey, making your business more agile and customer-driven.
8 Takeaways on Shipping Expectations for Online Shopping Experiences
Explore eight insights on online shopping and shipping expectations to understand what customers value and how retailers can improve digital experiences.
What role Net Promoter Score should play in measuring the customer experience (+ answers to your other most pressing NPS questions)
Learn how Net Promoter Score fits into CX measurement, what NPS can and cannot tell you, and how to use it alongside other customer experience metrics.
Diversity, equity, + inclusion in the workplace | How to align DEI efforts with expectations and drive employee engagement
Learn how organizations can align workplace diversity, equity, and inclusion efforts with employee expectations to strengthen engagement and workplace culture.
Expert Spotlight: Jacqui Mueller | Senior VP, Client Success
Meet SMG leader Jacqui Mueller and explore insights on experience management trends, trusted client partnerships, and how the CX industry continues to evolve.
3 key takeaways from the 2020 Gartner Magic Quadrant for Voice of the Customer
Explore key takeaways from the Gartner Magic Quadrant for Voice of the Customer and what they mean for brands evaluating experience management solutions.
What does International Women’s Day mean to you? Advice, inspiration, + ways to celebrate from women who #ChoosetoChallenge around the globe
Hear perspectives from women at SMG on International Women’s Day, including advice, inspiration, experiences, and ideas for recognizing women worldwide.
Celebrating Black History Month with reflection + inspiration
Explore SMG reflections and perspectives for Black History Month focused on celebrating achievements, learning from history, and supporting greater inclusion.