Provide a consistent customer experience across retail channels
While scrambling to drive in-store traffic in an online-focused retail environment, brands have let their customers’ digital experiences suffer. SMG data from a recent study involving a subset of our
The Purpose Advantage | Creating a connection with employees + customers
We sat down with author Jeff Fromm of Barkley to talk about his latest project, The Purpose Advantage, and what brands can do to create a connection with customers and more meaningful experiences for
Combine ratings + reviews with other CX data for the richest insights
With 95% of shoppers reading online reviews before making a purchase, many companies have already implemented a reputation management solution—but the secret to success is knowing how best to leverage
6 ways to improve your customers’ digital experience
In a world where customers are putting a premium on convenience and customization, the brands that come out on top are those that deliver a seamless cross-channel experience. But winning companies are
3 ways to retain customers + create brand loyalists in a world of unlimited options
To be competitive in the current retail environment, brands must go the extra mile to earn repeat customers and gain their loyalty.
Mitigate operational risk with predictive analytics
Customer experience management is about using CX data to impact what happens next—and there’s no better way to do that than using predictive analytics to operate in real time.
Adapting Your Customer Experience for the Digital Age
From restaurant and retail to c-store, healthcare, and every industry in between, it’s rare to find a customer experience that isn’t touched by technology. And this digital omnipresence means brands t
Transform CX insights from industry buzzwords to business-changing ROI
Businesses operating in the dark are doomed to fail. And the more lightbulb moments you have, the better equipped you’ll be to illuminate new paths to insight and inspire smart changes across your ent
Two-way street: Employee engagement impacts the customer experience journey
Engaging with and improving the employee experience leads to satisfied, loyal customers. Here's how to find an effective EX solution to help.