Manage your online reputation to boost business outcomes
As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to
Consumer Behavior Trends: Spending Habits in 2022
As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to
Launching a successful customer experience program and branding it
As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to
Getting Experience Data to Stay Customer Centric with Contactless Service
As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to
Solutions for Preventing Employee Burnout
As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to
Why You Need to Keep Refining Your Digital Customer Experience
As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to
Creating a Customer Experience App that Serves Customers First
As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to
4 Standards for Customer Experience Benchmarking to Help You Rise to the Top of Your Industry
Learn how industry benchmarks for customer experience measures can help brands better understand competitive positioning and focus improvement efforts.
How to Assess Franchise Business Intelligence Software
Finding the right franchise business intelligence software is like mapping the heartbeat of your data. Here are our must-haves and strategies for the right solution.