Hybrid Retail: Creating Seamless Cross-Channel Experiences
Customers today are interacting with brands on their own terms, charting a hybrid shopping journey that hits more touchpoints than ever. Here's how to provide a seamless cross-channel experience.
From Touchpoint to Focal Point—Championing Mobile App Adoption for QSR
Mobile app adoption means more opportunities to share promotions, events, and new menu items with your customers. Here is how to tailor it to your brand.
How retailers can deliver excellent experiences in 2023
Brand and customer experience expectations went through big changes due to COVID-19. Here's how companies are keeping up in the new normal.
SMG Expert Spotlight – Rod Feuer, Chief Product Officer
SMG's first-ever Chief Product Officer, Rod Feuer, talks about his new role and how he’s helping shape the future of SMG’s customer-centric culture.
Dodging the Big Quit—Strategies to Answer the Employee Turnover Rate in the Restaurant Industry
Read the blog for effective strategies on how to combat the rising average employee turnover rate in the restaurant industry.
What Is Customer Experience Management?
Partnering with the right experience management (XM) provider can help you get smarter about your customers and employees—driving changes that increase loyalty, reduce churn, + generate revenue.
Here is Why Customer Experience Programs Need Solid Data Integration
While most brands have adapted and stood up multiple listening points for feedback and engagement across the ever-growing network of customer touchpoints, this information is often disparate and disjo
Optimize your digital experience management strategy
Here are the 3 most common pitfalls we help clients avoid while prioritizing their digital experience management (XM) strategies...
7 Delivery Food Trends Every Restaurant Needs to Know
Third-party food delivery that boomed during the pandemic is here to stay. Here are the top trends and tips to stay engaged with and delight customers.