SMG Expert Spotlight – Rod Feuer, Chief Product Officer
SMG's first-ever Chief Product Officer, Rod Feuer, talks about his new role and how he’s helping shape the future of SMG’s customer-centric culture.
Dodging the Big Quit—Strategies to Answer the Employee Turnover Rate in the Restaurant Industry
Read the blog for effective strategies on how to combat the rising average employee turnover rate in the restaurant industry.
What Is Customer Experience Management?
Partnering with the right experience management (XM) provider can help you get smarter about your customers and employees—driving changes that increase loyalty, reduce churn, + generate revenue.
Here is Why Customer Experience Programs Need Solid Data Integration
While most brands have adapted and stood up multiple listening points for feedback and engagement across the ever-growing network of customer touchpoints, this information is often disparate and disjo
Optimize your digital experience management strategy
Here are the 3 most common pitfalls we help clients avoid while prioritizing their digital experience management (XM) strategies...
7 Delivery Food Trends Every Restaurant Needs to Know
Third-party food delivery that boomed during the pandemic is here to stay. Here are the top trends and tips to stay engaged with and delight customers.
Best Practices of a Proactive Employee Engagement Program
Prioritizing the employee experience (EX) has never been more critical. From employees’ heightened standards of a safe + healthy work environment to the continuous need for improved diversity, equity,
Key Strategies to Create Personalized In-Store Experiences
Customers now expect personalized digital experiences that are aligned with visiting brick and mortar locations. Here is how to maintain consistency.
Customer Engagement Through Digital Channels for QSR Brands
QSR brands that emphasize customer engagement through digital channels are going to excite their fans, attract new ones, and improve business. Here's how.