Customer experience insights: How to get the full picture and drive real change
Learn how customer experience (CX) insights have the power to drive meaningful, lasting change across the enterprise.
Attention Retail Leaders: Here are 5 Elements to a Top SMG Customer Experience Program
It can be challenging for retail CX leaders to demonstrate ROI with their customer experience program. Here's our solution:
Customer experience strategy best practices to keep up with 2023 CX trends
With the right customer experience strategy best practices, brands can best prepare for the evolving customer experience trends of 2023.
What is a CX program? Evolve Your Survey-Only Approach
When surveys aren’t providing robust, actionable insights, it’s time to get the guidance, partnership, and services that a comprehensive CX program offers.
How a Remote-First Culture Improves the Employee Experience and Benefits Business
Learn how SMG’s remote-first culture supports employee experience, flexibility, collaboration, and a global workforce while creating benefits for clients.
Combatting Low Customer Experience Survey Responses: 3 Ways to Evolve Your CX Strategy
New solutions are emerging to fill gaps where traditional customer experience surveys are lagging. What solutions do brands need to evolve?
Best Practices of a Proactive Employee Engagement Program
Prioritizing the employee experience (EX) has never been more critical. From employees’ heightened standards of a safe + healthy work environment to the continuous need for improved diversity.
Meeting Customer Demand for Same-Day Delivery
Learn how retailers can adapt CX strategies for changing delivery expectations, improve customer feedback participation, and strengthen experiences.
Driving Brand Loyalty for Restaurants through Value-Focused Offerings
Learn how restaurants can respond to changing value perceptions with offerings and experiences designed to strengthen loyalty while customers reduce spending.