How Social Media Listening Can Increase Customer Advocacy
Social media listening is a continuous stream of unfiltered feedback, both good and bad, from the customer to you. Here is how to use it to increase customer advocacy.
5 Ways to Drive Customer Loyalty and Business Outcomes with Case Management
Every customer issue is an opportunity to create another brand loyalist. Here is how to drive customer loyalty through case management.
Top highlights and 4 key takeaways from Forrester’s CX North America
SMG's leadership team enjoyed attending Forrester's CX North America event this summer. Here are some highlights and top takeaways from the conference.
Mitigate Operational Risk with Text Analytics and Customer Feedback
As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to
Future-Proofing Your Digital Customer Experience Strategy
As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to
SMG Celebrates Pride Month and Our LGBTQIA+ Community
Many corporations—including SMG—are celebrating Pride Month. Here are what a few SMG employees have to say about what Pride means to them.
How You Can Deliver Value and Address Rising Food Costs for Restaurants
As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to
Why a Consistent Customer Experience Leads to Customer Loyalty
As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to
How Brands Can Create Empathetic Customer Experiences In the New Normal
As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to