Customer Experience

Customer case management provides systematic insights on service recovery improvements

Jul 25, 2019 | 3 min read

Business Outcomes

3 ways to drive customer loyalty + business outcomes with customer case management

Jun 26, 2019 | 3 min read

Customer Experience

Bridge the quantitative–qualitative gap in CX feedback with text analytics

May 9, 2019 | 3 min read

Insights

Turn open-ended feedback into actionable insights with text analytics

Apr 18, 2019 | 3 min read

Customer Experience

Do Amazon Prime members have different in-store behaviors?

Mar 21, 2019 | 3 min read

Customer Experience

The top 4 ways CEM programs benefit from continuous platform updates

Feb 28, 2019 | 3 min read

Customer Experience

Consistent CX is a key component of customer loyalty

Dec 6, 2018 | 4 min read

Customer Experience

Make it personal: Tips on creating a more click-worthy CX email invitation

Nov 28, 2018 | 3 min read

Customer Experience

Tailor CX reporting tools to specific roles for bigger impact

Jul 12, 2018 | 2 min read

1 2 12 13 14