5 Ways to Drive Customer Loyalty and Business Outcomes with Case Management

5 Ways to Drive Customer Loyalty and Business Outcomes with Case Management

Every customer issue is an opportunity to create another brand loyalist. Here is how to drive customer loyalty through case management.

Jul 05, 2022 4 min read
Top highlights and 4 key takeaways from Forrester’s CX North America

Top highlights and 4 key takeaways from Forrester’s CX North America

SMG's leadership team enjoyed attending Forrester's CX North America event this summer. Here are some highlights and top takeaways from the conference.

Jun 29, 2022 4 min read
Mitigate Operational Risk with Text Analytics and Customer Feedback

Mitigate Operational Risk with Text Analytics and Customer Feedback

As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to

Jun 15, 2022 5 min read
Future-Proofing Your Digital Customer Experience Strategy

Future-Proofing Your Digital Customer Experience Strategy

As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to

Jun 08, 2022 6 min read
SMG Celebrates Pride Month and Our LGBTQIA+ Community

SMG Celebrates Pride Month and Our LGBTQIA+ Community

Many corporations—including SMG—are celebrating Pride Month. Here are what a few SMG employees have to say about what Pride means to them.

Jun 01, 2022 7 min read
How You Can Deliver Value and Address Rising Food Costs for Restaurants

How You Can Deliver Value and Address Rising Food Costs for Restaurants

As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to

May 25, 2022 7 min read
Why a Consistent Customer Experience Leads to Customer Loyalty

Why a Consistent Customer Experience Leads to Customer Loyalty

As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to

May 18, 2022 6 min read
How Brands Can Create Empathetic Customer Experiences In the New Normal

How Brands Can Create Empathetic Customer Experiences In the New Normal

As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to

May 17, 2022 6 min read
Manage your online reputation to boost business outcomes

Manage your online reputation to boost business outcomes

As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to

May 10, 2022 7 min read

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