How customer obsession helps insights-driven brands outpace the competition
Discover the transformative power of customer obsession in the business world. Dive into our new blog to explore how brands can transition to an insights-driven approach, where every decision is guide
The impact of pausing your customer experience program
Learn the consequences of pausing your customer experience program and see how SMG's service-oriented approach can enhance ROI.
Unravel the secret behind location-based CX, making every location a customer favorite
Learn the profound impact of having location-based customer experience (CX) strategies for your brand. Explore real-word case studies and insights in this blog!
Want to motivate frontline employees? Think beyond higher pay (you likely already have to)
Discover powerful strategies to motivate + inspire frontline employees in the service industry, leading to improved customer satisfaction + enhanced business success.
Software + service: The winning combination for achieving CX supremacy
While data makes the world go ’round, gaining insights from customer data is only half the battle. Things really get sticky when trying to make sense of that data and taking appropriate action to driv
Power play: Unleashing the combined force of a unified customer and employee experience management strategy
Discover the power of integrating employee + customer experience data, and learn how prioritizing employee experience leads to engaged team members, loyal customers, + business success.
Getting frontline onboarding right in a tough talent market
Key findings on hiring + onboarding in the restaurant + retail industry. Learn how prioritizing employee experience leads to engaged team members, loyal customers, + business success.
Frontline employees improve guest experience
Explore the importance of combining employee experience (EX) and customer experience (CX) data to drive tangible performance boosts.
DIY vs. partnering with a CX strategy provider: Which is better for improving customer experience?
Wouldn’t it be incredible if every customer visiting your business was delighted with the experience you provide and showered you with glowing praise online? Customer loyalty might no longer be the ho