The art of competitive benchmarking: Outmaneuvering the competition
Discover the transformative power of customer obsession in the business world. Dive into our new blog to explore how brands can transition to an insights-driven approach, where every decision is guide
Restaurant trends on a platter—a preview of spending + tipping attitudes
Discover the transformative power of customer obsession in the business world. Dive into our new blog to explore how brands can transition to an insights-driven approach, where every decision is guide
SwaS or SaaS? Make the right choice for your experience management program
Discover the transformative power of customer obsession in the business world. Dive into our new blog to explore how brands can transition to an insights-driven approach, where every decision is guide
Employee engagement survey frequency: Quality over quantity
In an increasingly competitive business landscape, organizations are always looking for ways to optimize their budget and allocate resources more effectively. When looking at potential cost-saving mea
Navigating consumer motivations and behaviors: Loyalty programs and value perceptions
Big questions remain as restaurants become bigger players in the digital world. How are consumers digitally interacting with brands? What challenges are customers facing with omnichannel restaurant or
How customer obsession helps insights-driven brands outpace the competition
Discover the transformative power of customer obsession in the business world. Dive into our new blog to explore how brands can transition to an insights-driven approach, where every decision is guide
The impact of pausing your customer experience program
Learn the consequences of pausing your customer experience program and see how SMG's service-oriented approach can enhance ROI.
Unravel the secret behind location-based CX, making every location a customer favorite
Learn the profound impact of having location-based customer experience (CX) strategies for your brand. Explore real-word case studies and insights in this blog!
Want to motivate frontline employees? Think beyond higher pay (you likely already have to)
Discover powerful strategies to motivate + inspire frontline employees in the service industry, leading to improved customer satisfaction + enhanced business success.