Getting frontline onboarding right in a tough talent market
Key findings on hiring + onboarding in the restaurant + retail industry. Learn how prioritizing employee experience leads to engaged team members, loyal customers, + business success.
Frontline employees improve guest experience
Explore the importance of combining employee experience (EX) and customer experience (CX) data to drive tangible performance boosts.
DIY vs. partnering with a CX strategy provider: Which is better for improving customer experience?
Wouldn’t it be incredible if every customer visiting your business was delighted with the experience you provide and showered you with glowing praise online? Customer loyalty might no longer be the ho
3 must-have steps to include in your CX strategy to improve frontline action and customer loyalty
The internet is abuzz with software-as-a-service (SaaS) tools designed for a DIY approach to the customer experience (CX) strategy. However, data collection and its associated tools are only part of t
The 5 metrics that prove your customer experience strategy is worth the investment
In today’s competitive marketplace, consumers are presented with numerous choices across industries, products, and services, leaving them with little tolerance for a poor experience. Having a cu
Don’t let the economic downturn derail your CX strategy
Scaling down your CX program during economic downturn can be a big mistake for your business. Prioritizing a CX program can differentiate you from competition.
Customer Experience (CX) Buyer Checklist—9 key considerations for evaluating a CX provider
These are the 9 key aspects to consider when evaluating CX providers to find a partner that understands your industry and customers to help drive program ROI.
Why your CX program lacks impact
The reason why your customer experience platform may not be delivering the expected results can be categorized into three common pitfalls that can be avoided.
Winning over unhappy customers: How to turn negative experiences into positive outcomes
Unhappy customers can damage a brand's reputation, especially in the age of social media. A customer experience (CX) program can help in many different ways.