Employee engagement survey frequency: Quality over quantity
In an increasingly competitive business landscape, organizations are always looking for ways to optimize their budget and allocate resources more effectively. When looking at potential cost-saving mea
Navigating consumer motivations and behaviors: Loyalty programs and value perceptions
Big questions remain as restaurants become bigger players in the digital world. How are consumers digitally interacting with brands? What challenges are customers facing with omnichannel restaurant or
How customer obsession helps insights-driven brands outpace the competition
Discover the transformative power of customer obsession in the business world. Dive into our new blog to explore how brands can transition to an insights-driven approach, where every decision is guide
The impact of pausing your customer experience program
Learn the consequences of pausing your customer experience program and see how SMG's service-oriented approach can enhance ROI.
Unravel the secret behind location-based CX, making every location a customer favorite
Learn the profound impact of having location-based customer experience (CX) strategies for your brand. Explore real-word case studies and insights in this blog!
Want to motivate frontline employees? Think beyond higher pay (you likely already have to)
Discover powerful strategies to motivate + inspire frontline employees in the service industry, leading to improved customer satisfaction + enhanced business success.
How to impress leadership with your CX program’s impact
Discover the key strategies to impress leadership with an outstanding Customer Experience (CX) program and drive business success.
Software + service: The winning combination for achieving CX supremacy
While data makes the world go ’round, gaining insights from customer data is only half the battle. Things really get sticky when trying to make sense of that data and taking appropriate action to driv
Power play: Unleashing the combined force of a unified customer and employee experience management strategy
Discover the power of integrating employee + customer experience data, and learn how prioritizing employee experience leads to engaged team members, loyal customers, + business success.