4 ways customer-centric brands are leveraging generative AI to improve the customer experience
Customer experience (CX) leaders have taken note of the potential benefits of using GenAI, as well as its risks, which include the potential for bias and inaccuracies in the content it generates.
FTC cracks down on fake reviews—what it means for your customer experience efforts
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
Elevating customer experience in the residential services industry
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
What is Text Analytics?
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
Technology enhancements elevating pet & vet customer experience standards
Mobile pet care services, mobile-based user experiences, and personalized offers and recommendations can help pet care and veterinary service providers meet rising CX expectations.
Beyond Discounts: Innovative Strategies for Grocery Store Loyalty
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
How car wash brands can satisfy shifting customer expectations
With more than 61,000 car wash facilities in the U.S., customers have no shortage of options when choosing a brand. The car wash segment of the automotive aftermarket services industry is expected to
The impact of order accuracy on customer satisfaction scores
Order accuracy affects overall customer satisfaction scores and how likely customers are to return to a restaurant location.
Why car wash owners need customer experience insights now more than ever
Customer experience insights can help car wash owners address shifts in consumer preferences, manage cost concerns, and increase the speed of service.