The impact of order accuracy on customer satisfaction scores
Order accuracy affects overall customer satisfaction scores and how likely customers are to return to a restaurant location.
Why car wash owners need customer experience insights now more than ever
Customer experience insights can help car wash owners address shifts in consumer preferences, manage cost concerns, and increase the speed of service.
Why your frontline employees are your greatest CX asset
Frontline employees can be a brand’s greatest asset for CX insights by providing customer feedback on new technology, surfacing in-store challenges, and closing overall gaps in quality.
How to demonstrate ROI on your CX program using customer journey analytics
Average share of wallet, return cycle, and cost of problem solving are important customer journey analytics that can help brands demonstrate ROI on their customer experience management platforms.
3 ways to improve the restaurant customer experience
%%excerpt%% Reducing the number of menu items, consistent digital platforms, and customer loyalty programs with valuable benefits can help restaurant brands improve the customer experience.
Does your customer experience management software give you insights… or homework?
Turning data into actual insights is a hurdle many in the customer experience game are trying to clear. Your customer experience (CX) software might provide you with a large amount of customer data, b
The art of competitive benchmarking: Outmaneuvering the competition
Discover the transformative power of customer obsession in the business world. Dive into our new blog to explore how brands can transition to an insights-driven approach, where every decision is guide
Restaurant trends on a platter—a preview of spending + tipping attitudes
Discover the transformative power of customer obsession in the business world. Dive into our new blog to explore how brands can transition to an insights-driven approach, where every decision is guide
SwaS or SaaS? Make the right choice for your experience management program
Discover the transformative power of customer obsession in the business world. Dive into our new blog to explore how brands can transition to an insights-driven approach, where every decision is guide