Elevating customer experience in the residential services industry
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
What is Text Analytics?
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
Technology enhancements elevating pet & vet customer experience standards
Mobile pet care services, mobile-based user experiences, and personalized offers and recommendations can help pet care and veterinary service providers meet rising CX expectations.
Beyond Discounts: Innovative Strategies for Grocery Store Loyalty
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
How car wash brands can satisfy shifting customer expectations
With more than 61,000 car wash facilities in the U.S., customers have no shortage of options when choosing a brand. The car wash segment of the automotive aftermarket services industry is expected to
The impact of order accuracy on customer satisfaction scores
Order accuracy affects overall customer satisfaction scores and how likely customers are to return to a restaurant location.
Why car wash owners need customer experience insights now more than ever
Customer experience insights can help car wash owners address shifts in consumer preferences, manage cost concerns, and increase the speed of service.
Why your frontline employees are your greatest CX asset
Frontline employees can be a brand’s greatest asset for CX insights by providing customer feedback on new technology, surfacing in-store challenges, and closing overall gaps in quality.
How to demonstrate ROI on your CX program using customer journey analytics
Average share of wallet, return cycle, and cost of problem solving are important customer journey analytics that can help brands demonstrate ROI on their customer experience management platforms.