How understanding the customer journey elevates customer experience
Discover how understanding and optimizing each phase of the customer journey—from awareness to advocacy—can elevate your customer experience strategy, build loyalty, and drive conversions. Learn actio
Why Voice of the Employee (VoE) matters: Turning feedback into action
Empowered employees drive business success. Discover why Voice of the Employee (VoE) is essential for engagement, retention, and customer satisfaction—and how to turn employee feedback into meaningful
The power of customer communities in building brand loyalty
Brand communities are transforming customer experience, driving loyalty, advocacy, and innovation. Discover why fostering engagement and co-creation is essential for long-term success.
Empowering employees in experience management
Employee empowerment is the key to unlocking innovation, improving customer experiences, and driving sustainable growth. Explore how giving your team the right tools, autonomy, and feedback can elevat
When things go wrong: Turning customer experience issues into loyalty opportunities
Learn three actionable strategies to close the loop effectively: streamline feedback, personalize your recovery process, and respond instantly with in-platform tools. Discover how to turn customer com
Elevating your XM program: Three key areas to focus on
How to enhance your XM program with strategies for survey health, stronger engagement, and expert insights—helping you unlock meaningful improvements and drive results.
Future-proofing your XM strategy: 10 trends to watch in 2025
Discover the top customer experience trends for 2025. Learn how AI, personalization, trust-building, and proactive strategies can help brands deliver exceptional service and foster loyalty in a compet
Breaking through the buzz: How AI transforms unstructured feedback in CX
Get past the noise and discover how AI-powered tools are transforming unstructured XM feedback into actionable insights by identifying trends, sentiment, and priorities at scale.
Creating an experience customers can't live without
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp