Creating a Customer Experience App that Serves Customers First
Learn how to build a customer experience app customers use, with exclusive offers, loyalty rewards, mobile feedback, and seamless channel integration.
4 Standards for Customer Experience Benchmarking to Help You Rise to the Top of Your Industry
Learn how industry benchmarks for customer experience measures can help brands better understand competitive positioning and focus improvement efforts.
How to Assess Franchise Business Intelligence Software
Learn how to evaluate franchise business intelligence software and identify the reporting, analytics, integrations, and insights your organization needs.
Key Components of a Frictionless Curbside Pickup Experience
The curbside pickup experience appeals to people seeking convenience. Here's how to make sure the process is seamless and encourages repeat customers.
Hybrid Retail: Creating Seamless Cross-Channel Experiences
Learn how retailers can support hybrid shopping journeys by creating seamless, consistent customer experiences across physical and digital touchpoints.
From Touchpoint to Focal Point—Championing Mobile App Adoption for QSR
Mobile app adoption means more opportunities to share promotions, events, and new menu items with your customers. Here is how to tailor it to your brand.
How retailers can deliver excellent experiences in 2023
Brand and customer experience expectations went through big changes due to COVID-19. Here's how companies are keeping up in the new normal.
SMG Expert Spotlight – Rod Feuer, Chief Product Officer
SMG's first-ever Chief Product Officer, Rod Feuer, talks about his new role and how he’s helping shape the future of SMG’s customer-centric culture.
Dodging the Big Quit—Strategies to Answer the Employee Turnover Rate in the Restaurant Industry
Read the blog for effective strategies on how to combat the rising average employee turnover rate in the restaurant industry.