How to leverage digital invitation methods to collect richer customer feedback

How to leverage digital invitation methods to collect richer customer feedback

Learn how to utilize digital invitations to gather more meaningful customer feedback, enriching your understanding of customer needs, preferences, and satisfaction.

Aug 04, 2021 3 min read
The economic impact of a customer experience management program on your business: How to potentially develop 550% ROI in 3 years or less

The economic impact of a customer experience management program on your business: How to potentially develop 550% ROI in 3 years or less

An experience management (XM) program can drive changes across your business that increase loyalty, reduce churn, and generate revenue—and even the

Jul 28, 2021 3 min read
Expert spotlight with Michael Beesley | How the Engineering VP contributes to SMG’s continued innovation in customer experience management

Expert spotlight with Michael Beesley | How the Engineering VP contributes to SMG’s continued innovation in customer experience management

Learn about the innovative contributions of Michael Beesley, SMG’s VP of Engineering, to customer experience management.

Jul 21, 2021 3 min read
New employee engagement research answers your top 3 questions on overcoming today’s challenging labor market

New employee engagement research answers your top 3 questions on overcoming today’s challenging labor market

Employee engagement research shows what potential employees are looking for in today's tight labor market.

Jul 14, 2021 3 min read
Close the gap across touchpoints to deliver a consistent digital experience

Close the gap across touchpoints to deliver a consistent digital experience

Follow these 4 steps to advance your digital experience strategy, provide consistency at every touchpoint, and drive customer loyalty.

Jun 30, 2021 3 min read
Improve Employee Engagement With These 5 Strategies

Improve Employee Engagement With These 5 Strategies

Learn what brands are doing to navigate today's challenging labor market and 5 ways to attract + retain talent.

Jun 23, 2021 4 min read
3 consumer trends to track this summer: How vaccinations + relaxed mask mandates will impact your business

3 consumer trends to track this summer: How vaccinations + relaxed mask mandates will impact your business

Read SMG's latest research on what consumers are expecting from a safe customer experience this summer.

Jun 16, 2021 3 min read
What consumer trends are impacting today’s in-store retail experience?

What consumer trends are impacting today’s in-store retail experience?

Discover which consumer trends are significantly impacting today's in-store retail experience.

Jun 02, 2021 3 min read
3 brands proving ROI with insights-driven customer experience programs

3 brands proving ROI with insights-driven customer experience programs

Grab insights from three triumphant brands that leveraged their ROI using data-driven strategies in their CX programs.

May 26, 2021 5 min read

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