4 Standards for Customer Experience Benchmarking to Help You Rise to the Top of Your Industry
Learn how industry benchmarks for customer experience measures can help brands better understand competitive positioning and focus improvement efforts.
How to Assess Franchise Business Intelligence Software
Finding the right franchise business intelligence software is like mapping the heartbeat of your data. Here are our must-haves and strategies for the right solution.
Key Components of a Frictionless Curbside Pickup Experience
The curbside pickup experience appeals to people seeking convenience. Here's how to make sure the process is seamless and encourages repeat customers.
Hybrid Retail: Creating Seamless Cross-Channel Experiences
Customers today are interacting with brands on their own terms, charting a hybrid shopping journey that hits more touchpoints than ever. Here's how to provide a seamless cross-channel experience.
From Touchpoint to Focal Point—Championing Mobile App Adoption for QSR
Mobile app adoption means more opportunities to share promotions, events, and new menu items with your customers. Here is how to tailor it to your brand.
How retailers can deliver excellent experiences in 2023
Brand and customer experience expectations went through big changes due to COVID-19. Here's how companies are keeping up in the new normal.
SMG Expert Spotlight – Rod Feuer, Chief Product Officer
SMG's first-ever Chief Product Officer, Rod Feuer, talks about his new role and how he’s helping shape the future of SMG’s customer-centric culture.
Dodging the Big Quit—Strategies to Answer the Employee Turnover Rate in the Restaurant Industry
Read the blog for effective strategies on how to combat the rising average employee turnover rate in the restaurant industry.
What Is Customer Experience Management?
Partnering with the right experience management (XM) provider can help you get smarter about your customers and employees—driving changes that increase loyalty, reduce churn, + generate revenue.