Close the gap across touchpoints to deliver a consistent digital experience
Follow these 4 steps to advance your digital experience strategy, provide consistency at every touchpoint, and drive customer loyalty.
Improve Employee Engagement With These 5 Strategies
Learn what brands are doing to navigate today's challenging labor market and 5 ways to attract + retain talent.
3 consumer trends to track this summer: How vaccinations + relaxed mask mandates will impact your business
Read SMG's latest research on what consumers are expecting from a safe customer experience this summer.
What consumer trends are impacting today’s in-store retail experience?
Discover which consumer trends are significantly impacting today's in-store retail experience.
3 brands proving ROI with insights-driven customer experience programs
Grab insights from three triumphant brands that leveraged their ROI using data-driven strategies in their CX programs.
How to capture more consumer spend + drive conversion | SMG’s proprietary research identifies behaviors and barriers of non-purchasers
As COVID-19 cases continue to decline across the country, more consumers are starting to feel comfortable shopping in-store again.
4 Solutions Every Customer Experience + Employee Experience Program Needs
Uncover four cardinal solutions every successful customer experience (CX) and employee experience (EX) program should implement.
3 ways to enhance your digital transformation efforts + evolve your experience management program with DIY feedback
Discover three proven methods to streamline your digital transformation journey, making your business more agile and customer-driven.
8 Takeaways on Shipping Expectations for Online Shopping Experiences
With last year’s accelerated surge in digital and cross-channel shopping—which included 146% growth in all online retail orders in the U.S. and Canada alone—brands were forced to take a critical eye t