5 Capabilities Every Customer Experience Management Program Needs
To ensure your experience management (XM) platform has the capabilities necessary for driving improvements, make sure it features these 5 functionalities.
Creating Employee Experiences That Are Meaningful With Career Pathing
Creating employee experiences is a key part of SMG’s culture of offering a fulfilling workplace, clear career paths, and high retention.
Improving Outcomes with Your Experience Management Software and Program
Learn how experience management software helps brands set and achieve goals across every level of the organization.
4 Retail Industry Trends We’ll See in 2022
Many of the retail industry trends that started during the pandemic are here to stay, forcing many to adjust. Here are our predictions.
4 Restaurant Industry Trends We'll See in 2022 and What to Do
Restaurant industry trends took a turn during the pandemic and many changes are here to stay. Here are our predictions for the upcoming year.
How Brands Can Attract and Retain Employees in 2022
Labor shortages have made staffing difficult. Here's what workers are looking for and how brands can attract and retain talent.
Expert Spotlight with Jami Ferguson | How the Product Management Director guides SMG’s product roadmap
SMG’s Product Management Director Jami Ferguson talks about the field of project management, tech developments in CX, and wisdom learned from hockey.
3 Ways to Provide a Convenient + Contactless Customer Experience
Here are 3 ways to capitalize on technology and trends to delight customers with convenient contactless experiences.
2 Restaurant Brands that Demonstrated Customer Experience ROI
The restaurant industry is having to work even harder to meet the evolving needs of today’s consumers, who are reporting heightened financial concerns due to the volatile economy. These concerns are r