Best Practices of a Proactive Employee Engagement Program
Prioritizing the employee experience (EX) has never been more critical. From employees’ heightened standards of a safe + healthy work environment to the continuous need for improved diversity.
Meeting Customer Demand for Same-Day Delivery
Learn how retailers can adapt CX strategies for changing delivery expectations, improve customer feedback participation, and strengthen experiences.
Driving Brand Loyalty for Restaurants through Value-Focused Offerings
Learn how restaurants can respond to changing value perceptions with offerings and experiences designed to strengthen loyalty while customers reduce spending.
The Impact of Employee Engagement and Labor-Saving Technology on Retail CX
Learn how employee engagement, effective onboarding, and labor-saving technology can help retailers strengthen CX, productivity, and customer loyalty.
2022 Holiday Shopping: The Ultimate Customer Experience Guide for Retail
Consumers across the globe are planning to spend less this holiday season. Here is how retailers can enhance the customer experience and drive conversions.
How to Strengthen Problem Resolution with Always-on Feedback
Always-on feedback provides customers with a convenient, 24/7 outlet and helps get issues resolved quickly. Here are our best practices.
The Impact of Inflation on Consumers: Driving Value with Strong Customer Experiences
Inflation is impacting consumers' discretionary spending. Here are ways to drive value and win business through a challenging economy.
Top Trends for your Omnichannel Restaurant Strategy
Omnichannel restaurant strategies need to consider both customers who use tech and those who prefer in-person experiences. Here is how to strike that balance.
Expert Spotlight – Noel Andrews-Sotta | VP, Operations
Meet Noel Andrews Sotta, VP of Operations at SMG, and gain insights into his expert perspective and leadership in operational excellence.