Launching a successful customer experience program and branding it

Launching a successful customer experience program and branding it

As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to

May 03, 2022 6 min read
Getting Experience Data to Stay Customer Centric with Contactless Service

Getting Experience Data to Stay Customer Centric with Contactless Service

As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to

Apr 26, 2022 5 min read
Solutions for Preventing Employee Burnout

Solutions for Preventing Employee Burnout

As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to

Apr 21, 2022 5 min read
Why You Need to Keep Refining Your Digital Customer Experience

Why You Need to Keep Refining Your Digital Customer Experience

As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to

Apr 19, 2022 4 min read
Creating a Customer Experience App that Serves Customers First

Creating a Customer Experience App that Serves Customers First

As of last June, 81% of Americans owned a smartphone. In the throes of this convenience revolution—as more consumers turn to their phones for research and to make purchases—the pressure for brands to

Apr 13, 2022 7 min read
4 Standards for Customer Experience Benchmarking to Help You Rise to the Top of Your Industry

4 Standards for Customer Experience Benchmarking to Help You Rise to the Top of Your Industry

Learn how industry benchmarks for customer experience measures can help brands better understand competitive positioning and focus improvement efforts.

Apr 04, 2022 5 min read
How to Assess Franchise Business Intelligence Software

How to Assess Franchise Business Intelligence Software

Finding the right franchise business intelligence software is like mapping the heartbeat of your data. Here are our must-haves and strategies for the right solution.

Mar 31, 2022 5 min read
Key Components of a Frictionless Curbside Pickup Experience

Key Components of a Frictionless Curbside Pickup Experience

The curbside pickup experience appeals to people seeking convenience. Here's how to make sure the process is seamless and encourages repeat customers.

Mar 29, 2022 5 min read
Hybrid Retail: Creating Seamless Cross-Channel Experiences

Hybrid Retail: Creating Seamless Cross-Channel Experiences

Customers today are interacting with brands on their own terms, charting a hybrid shopping journey that hits more touchpoints than ever. Here's how to provide a seamless cross-channel experience.

Mar 23, 2022 6 min read

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