2022 Holiday Shopping: The Ultimate Customer Experience Guide for Retail
Consumers across the globe are planning to spend less this holiday season. Here is how retailers can enhance the customer experience and drive conversions.
How to Strengthen Problem Resolution with Always-on Feedback
Always-on feedback provides customers with a convenient, 24/7 outlet and helps get issues resolved quickly. Here are our best practices.
The Impact of Inflation on Consumers: Driving Value with Strong Customer Experiences
Inflation is impacting consumers' discretionary spending. Here are ways to drive value and win business through a challenging economy.
Top Trends for your Omnichannel Restaurant Strategy
Omnichannel restaurant strategies need to consider both customers who use tech and those who prefer in-person experiences. Here is how to strike that balance.
Expert Spotlight – Noel Andrews-Sotta | VP, Operations
Meet Noel Andrews Sotta, VP of Operations at SMG, and gain insights into his expert perspective and leadership in operational excellence.
Top CX benchmarks for retailers
Customer experience benchmarks help leaders identify what should be tracked, shed light on competitive gaps, and drive change that brings financial success to the business.
Customer feedback analysis: Using AI text analytics to turn comments into action
Are you getting the most out of your customer feedback data? AI-native text analytics helps brands make informed decisions and create better business outcomes.
Understanding Unions: Effective Methods for Collecting Employee Feedback
Employees who feel disempowered and unheard will organize for change or quit. Listening and acting on feedback is key to retention and reputation management.
How Social Media Listening Can Increase Customer Advocacy
Social media listening is a continuous stream of unfiltered feedback, both good and bad, from the customer to you. Here is how to use it to increase customer advocacy.