How a Remote-First Culture Improves the Employee Experience and Benefits Business
Learn how SMG has made the long-term transition to a globalized, remote workforce and how this shift is not just benefiting our employees but our clients as well.
Combatting Low Customer Experience Survey Responses: 3 Ways to Evolve Your CX Strategy
New solutions are emerging to fill gaps where traditional customer experience surveys are lagging. What solutions do brands need to evolve?
Meeting Customer Demand for Same-Day Delivery
Customer experience surveys with low response rates don't provide brands with the input they need. These three solutions will help brands evolve their CX strategy.
Driving Brand Loyalty for Restaurants through Value-Focused Offerings
Consumers are cutting back on spending and “value” has become the name of the game—especially for the restaurant industry, which is taking one of the biggest hits. A recent SMG study showed nearly 70%
The Impact of Employee Engagement and Labor-Saving Technology on Retail CX
From onboarding best practices to labor-saving technology, this blog is a go-to for retailers looking to improve the employee experience and drive customer loyalty.
2022 Holiday Shopping: The Ultimate Customer Experience Guide for Retail
Consumers across the globe are planning to spend less this holiday season. Here is how retailers can enhance the customer experience and drive conversions.
How to Strengthen Problem Resolution with Always-on Feedback
Always-on feedback provides customers with a convenient, 24/7 outlet and helps get issues resolved quickly. Here are our best practices.
The Impact of Inflation on Consumers: Driving Value with Strong Customer Experiences
Inflation is impacting consumers' discretionary spending. Here are ways to drive value and win business through a challenging economy.
Top Trends for your Omnichannel Restaurant Strategy
Omnichannel restaurant strategies need to consider both customers who use tech and those who prefer in-person experiences. Here is how to strike that balance.