Customer experience insights: How to get the full picture and drive real change

Customer experience insights: How to get the full picture and drive real change

Learn how customer experience (CX) insights have the power to drive meaningful, lasting change across the enterprise.

Nov 22, 2022 9 min read
Attention Retail Leaders: Here are 5 Elements to a Top SMG Customer Experience Program

Attention Retail Leaders: Here are 5 Elements to a Top SMG Customer Experience Program

It can be challenging for retail CX leaders to demonstrate ROI with their customer experience program. Here's our solution:

Nov 21, 2022 2 min read
Customer experience strategy best practices to keep up with 2023 CX trends

Customer experience strategy best practices to keep up with 2023 CX trends

With the right customer experience strategy best practices, brands can best prepare for the evolving customer experience trends of 2023.

Nov 16, 2022 7 min read
What is a CX program? Evolve Your Survey-Only Approach

What is a CX program? Evolve Your Survey-Only Approach

When surveys aren’t providing robust, actionable insights, it’s time to get the guidance, partnership, and services that a comprehensive CX program offers.

Nov 09, 2022 6 min read
How a Remote-First Culture Improves the Employee Experience and Benefits Business

How a Remote-First Culture Improves the Employee Experience and Benefits Business

Learn how SMG has made the long-term transition to a globalized, remote workforce and how this shift is not just benefiting our employees but our clients as well.

Nov 03, 2022 4 min read
Combatting Low Customer Experience Survey Responses: 3 Ways to Evolve Your CX Strategy 

Combatting Low Customer Experience Survey Responses: 3 Ways to Evolve Your CX Strategy 

New solutions are emerging to fill gaps where traditional customer experience surveys are lagging. What solutions do brands need to evolve?

Oct 28, 2022 4 min read
Meeting Customer Demand for Same-Day Delivery

Meeting Customer Demand for Same-Day Delivery

Customer experience surveys with low response rates don't provide brands with the input they need. These three solutions will help brands evolve their CX strategy.

Oct 26, 2022 7 min read
Driving Brand Loyalty for Restaurants through Value-Focused Offerings

Driving Brand Loyalty for Restaurants through Value-Focused Offerings

Consumers are cutting back on spending and “value” has become the name of the game—especially for the restaurant industry, which is taking one of the biggest hits. A recent SMG study showed nearly 70%

Oct 19, 2022 8 min read
The Impact of Employee Engagement and Labor-Saving Technology on Retail CX

The Impact of Employee Engagement and Labor-Saving Technology on Retail CX

From onboarding best practices to labor-saving technology, this blog is a go-to for retailers looking to improve the employee experience and drive customer loyalty.

Oct 12, 2022 6 min read

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