Customer experience insights: How to get the full picture and drive real change
Learn how customer experience (CX) insights have the power to drive meaningful, lasting change across the enterprise.
Attention Retail Leaders: Here are 5 Elements to a Top SMG Customer Experience Program
It can be challenging for retail CX leaders to demonstrate ROI with their customer experience program. Here's our solution:
Customer experience strategy best practices to keep up with 2023 CX trends
With the right customer experience strategy best practices, brands can best prepare for the evolving customer experience trends of 2023.
What is a CX program? Evolve Your Survey-Only Approach
When surveys aren’t providing robust, actionable insights, it’s time to get the guidance, partnership, and services that a comprehensive CX program offers.
How a Remote-First Culture Improves the Employee Experience and Benefits Business
Learn how SMG has made the long-term transition to a globalized, remote workforce and how this shift is not just benefiting our employees but our clients as well.
Combatting Low Customer Experience Survey Responses: 3 Ways to Evolve Your CX Strategy
New solutions are emerging to fill gaps where traditional customer experience surveys are lagging. What solutions do brands need to evolve?
Meeting Customer Demand for Same-Day Delivery
Customer experience surveys with low response rates don't provide brands with the input they need. These three solutions will help brands evolve their CX strategy.
Driving Brand Loyalty for Restaurants through Value-Focused Offerings
Consumers are cutting back on spending and “value” has become the name of the game—especially for the restaurant industry, which is taking one of the biggest hits. A recent SMG study showed nearly 70%
The Impact of Employee Engagement and Labor-Saving Technology on Retail CX
From onboarding best practices to labor-saving technology, this blog is a go-to for retailers looking to improve the employee experience and drive customer loyalty.