Does your customer experience management software give you insights… or homework?
Learn how to evaluate whether your CX software delivers actionable insights or simply creates more analysis, reporting, and manual work for your teams.
The art of competitive benchmarking: Outmaneuvering the competition
Learn how competitive benchmarking compares performance, strategy, and processes to reveal opportunities, sharpen decisions, and outperform competitors.
Restaurant trends on a platter—a preview of spending + tipping attitudes
Explore restaurant spending and tipping trends, including how consumer behavior and price concerns can inform planning, customer experience, and loyalty.
SwaS or SaaS? Make the right choice for your experience management program
Compare SwaS and SaaS for experience management, including differences in implementation, ongoing support, actionable insights, and long-term ROI.
Employee engagement survey frequency: Quality over quantity
Learn why employee survey quality matters more than frequency and how organizations can collect meaningful feedback without creating survey fatigue.
Navigating consumer motivations and behaviors: Loyalty programs and value perceptions
Explore consumer attitudes toward loyalty programs, value, and digital experiences to understand changing motivations across restaurants and other industries.
How customer obsession helps insights-driven brands outpace the competition
Learn how customer obsession and insight-driven decision-making can improve innovation, employee engagement, retention, and sustainable business growth.
The impact of pausing your customer experience program
Learn the consequences of pausing your customer experience program and see how SMG's service-oriented approach can enhance ROI.
Unravel the secret behind location-based CX, making every location a customer favorite
Learn the profound impact of having location-based customer experience (CX) strategies for your brand. Explore real-word case studies and insights in this blog!