Restaurant trends on a platter—a preview of spending + tipping attitudes
Explore restaurant spending and tipping trends, including how consumer behavior and price concerns can inform planning, customer experience, and loyalty.
SwaS or SaaS? Make the right choice for your experience management program
Compare SwaS and SaaS for experience management, including differences in implementation, ongoing support, actionable insights, and long-term ROI.
Employee engagement survey frequency: Quality over quantity
Learn why employee survey quality matters more than frequency and how organizations can collect meaningful feedback without creating survey fatigue.
Navigating consumer motivations and behaviors: Loyalty programs and value perceptions
Explore consumer attitudes toward loyalty programs, value, and digital experiences to understand changing motivations across restaurants and other industries.
How customer obsession helps insights-driven brands outpace the competition
Learn how customer obsession and insight-driven decision-making can improve innovation, employee engagement, retention, and sustainable business growth.
The impact of pausing your customer experience program
Learn the consequences of pausing your customer experience program and see how SMG's service-oriented approach can enhance ROI.
Unravel the secret behind location-based CX, making every location a customer favorite
Learn the profound impact of having location-based customer experience (CX) strategies for your brand. Explore real-word case studies and insights in this blog!
Want to motivate frontline employees? Think beyond higher pay (you likely already have to)
Explore strategies for motivating frontline employees in service industries to improve engagement, customer satisfaction, retention, and business performance.
Software + service: The winning combination for achieving CX supremacy
Learn why CX success requires more than software and how expert services can help interpret experience data and turn insights into meaningful action.