Why experience design is the future of retail CX
Discover how experience design helps retailers move beyond transactions and build consistent, customer-driven journeys that increase loyalty and conversion.
Why AI-powered XM is no longer optional
Learn how AI-powered experience management is now required to act on feedback faster, connect insights across departments, and deliver loyalty-driving experiences.
Winning in the ready-to-eat space: What grocery retailers need to know
Explore how grocery shoppers are embracing ready-to-eat meals and what retailers can do to meet growing demand with the right mix of convenience, value, and quality.
Rethinking QSR: Build better customer experiences with experience design
Learn how experience design helps QSRs eliminate friction, personalize service, and boost loyalty before customers ever walk through the door.
AI agents are coming to your XM stack—what you need to know
AI agents are entering experience management platforms. Learn what they are, how they impact customer experience, and what XM leaders should know when considering them.
Happy employees, stronger business: Why EX is your growth engine
Employee experience is your secret growth engine. Learn how aligning culture, tools, and support around your people can drive engagement, retention, and real business impact.
Why early input is key to better experience design and employee experiences
Discover why employee experience starts with experience design, and how early, ongoing employee feedback can drive innovation, improve culture, and elevate customer experiences.
Rethinking customer experience: The power of experience design
Discover why designing CX from the beginning, where early decisions shape future interactions, is key to driving loyalty and long-term success.
How experience design shapes brand experience
Discover how starting at the design phase can elevate brand experience by aligning early decisions with customer needs, market trends, and community feedback.