2025 holiday shopping preview: When, where, and why consumers will spend
Discover how U.S. shoppers are planning, spending, and blending online and in-store experiences this holiday season—and what it means for retailers.
Innovation at speed: How communities help brands move faster and smarter
Learn how communities and AI help brands innovate faster, shorten the innovation cycle, and create more human-centered, agile customer experiences.
Why emotional intelligence is the missing link in customer journey mapping
Discover how emotional intelligence, journey mapping, and buying triggers work together to create customer experiences that feel more human.
From barriers to breakthroughs: How to turn CX insights into real impact
CX leaders know collecting data isn’t the problem—it’s turning insights into action. Explore common barriers holding brands back and the strategies that transform customer feedback into meaningful results.
Turning data into stories that drive change
Discover how storytelling transforms research into action. Learn from experts about turning consumer insights into narratives that inspire decisions, spark innovation, and connect with stakeholders.
From first impressions to lasting loyalty: Insights from European Wax Center
Discover how European Wax Center builds loyalty through human connection, actionable feedback, and AI-driven customer experience insights.
Designing better journeys with Unified Experience Management®
Unlock the power of experience design with Unified Experience Management®. Build journeys that feel seamless, personal, and connected.
Loyalty that lasts: Turning rewards into repeat visits
Loyalty is common, but value is rare. Learn how UK restaurants can stand out with programs that deliver simple and consistent rewards guests love.
Loyalty programs: What customers value most
Restaurant loyalty programs work—but only if they deliver value. Explore SMG insights into what customers want and how to overcome common challenges.