Building experiences that last: How early XM design sets the tone for a stronger year ahead
Start the year with clarity and confidence. Learn how early CX design, thoughtful audits, and consistent journeys help create stable, customer-centered experiences in a fast-moving environment.
The future of experience management: 10 trends shaping 2026
Explore the top 10 experience management trends shaping 2026. From practical AI to personalization, each has the potential to help brands build stronger loyalty and growth.
Plan smarter for the holidays: Key trends from UK shoppers
Explore how UK shoppers are redefining value, balancing price with quality, and moving seamlessly between online and in-store this holiday season.
2025 holiday shopping preview: When, where, and why consumers will spend
Discover how U.S. shoppers are planning, spending, and blending online and in-store experiences this holiday season—and what it means for retailers.
Innovation at speed: How communities help brands move faster and smarter
Learn how communities and AI help brands innovate faster, shorten the innovation cycle, and create more human-centered, agile customer experiences.
Why emotional intelligence is the missing link in customer journey mapping
Discover how emotional intelligence, journey mapping, and buying triggers work together to create customer experiences that feel more human.
From barriers to breakthroughs: How to turn CX insights into real impact
CX leaders know collecting data isn’t the problem—it’s turning insights into action. Explore common barriers holding brands back and the strategies that transform customer feedback into meaningful results.
Turning data into stories that drive change
Discover how storytelling transforms research into action. Learn from experts about turning consumer insights into narratives that inspire decisions, spark innovation, and connect with stakeholders.
From first impressions to lasting loyalty: Insights from European Wax Center
Discover how European Wax Center builds loyalty through human connection, actionable feedback, and AI-driven customer experience insights.