Why a personalized customer experience is the key to business success
In today's relentless business landscape, personalization in customer experience (CX) has evolved from a luxury to a vital necessity. In fact, 81% of customers prefer companies that offer a personaliz
What you’ll experience with SMG's Ignite Text Analytics
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
Why customer experience drives success in HVAC and plumbing services
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
3 key advantages of Ignite Text Analytics
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
Leveraging customer experience to stay ahead in the janitorial services industry
Leveraging customer experience to stay ahead in the janitorial services industry
Navigating the evolving pest control industry—why customer experience is key
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
Transforming feedback into action with our new text analytics model
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
4 ways customer-centric brands are leveraging generative AI to improve the customer experience
Customer experience (CX) leaders have taken note of the potential benefits of using GenAI, as well as its risks, which include the potential for bias and inaccuracies in the content it generates.
FTC cracks down on fake reviews—what it means for your customer experience efforts
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp