Future-proofing your XM strategy: 10 trends to watch in 2025
Discover the top customer experience trends for 2025. Learn how AI, personalization, trust-building, and proactive strategies can help brands deliver exceptional service and foster loyalty in a compet
Breaking through the buzz: How AI transforms unstructured feedback in CX
Get past the noise and discover how AI-powered tools are transforming unstructured XM feedback into actionable insights by identifying trends, sentiment, and priorities at scale.
Creating an experience customers can't live without
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
A practical guide to turning customer experience insights into business growth
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
Growing Experience Management—Are You Cultivating the Right Experiences?
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
Return on experience: why ROX is the key to customer loyalty and growth
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
Are you doing employee experience management right? 5 questions to ask yourself
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp
Why a personalized customer experience is the key to business success
In today's relentless business landscape, personalization in customer experience (CX) has evolved from a luxury to a vital necessity. In fact, 81% of customers prefer companies that offer a personaliz
What you’ll experience with SMG's Ignite Text Analytics
Restaurant order accuracy can have a significant impact on customer satisfaction scores. More than 10% of restaurant customers think and talk about order accuracy as part of the overall restaurant exp