4 Retail Industry Trends We’ll See in 2022
Many of the retail industry trends that started during the pandemic are here to stay, forcing many to adjust. Here are our predictions.
4 Restaurant Industry Trends We'll See in 2022 and What to Do
Restaurant industry trends took a turn during the pandemic and many changes are here to stay. Here are our predictions for the upcoming year.
How Brands Can Attract and Retain Employees in 2022
Labor shortages have made staffing difficult. Here's what workers are looking for and how brands can attract and retain talent.
Expert Spotlight with Jami Ferguson | How the Product Management Director guides SMG’s product roadmap
SMG’s Product Management Director Jami Ferguson talks about the field of project management, tech developments in CX, and wisdom learned from hockey.
3 Ways to Provide a Convenient + Contactless Customer Experience
Here are 3 ways to capitalize on technology and trends to delight customers with convenient contactless experiences.
2 Restaurant Brands that Demonstrated Customer Experience ROI
The restaurant industry is having to work even harder to meet the evolving needs of today’s consumers, who are reporting heightened financial concerns due to the volatile economy. These concerns are r
How restaurants and grocery stores can implement sustainable practices that customers want
“Sustainability” isn’t just a buzzword brands can throw around without taking action or factoring it in to the customer experience. Today’s consumers are
How to leverage digital invitation methods to collect richer customer feedback
Learn how to utilize digital invitations to gather more meaningful customer feedback, enriching your understanding of customer needs, preferences, and satisfaction.
The economic impact of a customer experience management program on your business: How to potentially develop 550% ROI in 3 years or less
An experience management (XM) program can drive changes across your business that increase loyalty, reduce churn, and generate revenue—and even the