Top CX benchmarks for retailers
Explore customer experience benchmarks retailers can use to identify competitive gaps, prioritize improvements, and connect CX performance with business results.
Customer feedback analysis: Using AI text analytics to turn comments into action
Are you getting the most out of your customer feedback data? AI-native text analytics helps brands make informed decisions and create better business outcomes.
Understanding Unions: Effective Methods for Collecting Employee Feedback
Employees who feel disempowered and unheard will organize for change or quit. Listening and acting on feedback is key to retention and reputation management.
How Social Media Listening Can Increase Customer Advocacy
Learn how social media listening captures unfiltered customer feedback and helps brands understand sentiment, improve experiences, and increase advocacy.
5 Ways to Drive Customer Loyalty and Business Outcomes with Case Management
Every customer issue is an opportunity to create another brand loyalist. Here is how to drive customer loyalty through case management.
Top highlights and 4 key takeaways from Forrester’s CX North America
SMG's leadership team enjoyed attending Forrester's CX North America event this summer. Here are some highlights and top takeaways from the conference.
Mitigate Operational Risk with Text Analytics and Customer Feedback
Learn how AI-native text analytics turns customer feedback into real-time alerts and actionable insights that help brands reduce operational risk.
Future-Proofing Your Digital Customer Experience Strategy
Build a future-ready digital customer experience strategy using cross-channel feedback, real-time support, journey analytics, and integrated CX data.
SMG Celebrates Pride Month and Our LGBTQIA+ Community
Many corporations—including SMG—are celebrating Pride Month. Here are what a few SMG employees have to say about what Pride means to them.