SMG

Loyalty programs: What customers value most

Restaurant loyalty programs work—but only if they deliver value. Explore SMG insights into what customers want and how to overcome common challenges.

Brand communities: Your secret weapon for agility and customer loyalty

Find out how brand communities help you gather fast, meaningful feedback to stay ahead of shifting customer preferences and market trends.

From insight to impact: 7 ways to activate your CX strategy

Turn CX insights into measurable improvements with seven strategies for employee engagement, accountability, focused action, quick wins, and lasting impact.

Experience design for consumer services: From first touch to lasting impact

Learn how consumer service brands can improve experience design through personalization, always-on customer communities, feedback, and proactive strategies.

Why consumers join, stay, and leave: A closer look at membership behavior

Dive into new data from SMG on why members join and cancel, what gets them to stay, and how you can design more valuable experiences at every stage.

From data to direction: How XM empowers unit managers

Learn how experience management gives unit managers clear, location-specific insights that turn customer data into focused actions and better performance.

Why experience design is the future of retail CX

Discover how experience design helps retailers move beyond transactions and build consistent, customer-driven journeys that increase loyalty and conversion.

Why AI-powered XM is no longer optional

Learn why AI-powered experience management is essential for connecting feedback, accelerating insights, coordinating action, and delivering stronger experiences.

Winning in the ready-to-eat space: What grocery retailers need to know

Explore ready-to-eat grocery trends and learn how retailers can meet shopper demand for convenient, high-quality meals while delivering stronger value.