TravelCenters of America is fueling its customer experience with SMG
TA selected SMG for its ability to capture feedback across the customer journey, industry-leading benchmarks and outcomes-driven approach.
Tuesday Morning partners with leading customer experience management provider SMG
The off-price, name-brand home décor retailer selected SMG for its hands-on approach, intuitive platform and breadth of experience across the retail industry.
SMG Boosts Its Digital Experience Offering
SMG enhances its digital user experience offerings.
SMG launches dynamic assistance capability to help brands improve the digital experience and increase conversion rates
The enhanced digital experience capability leverages initial integrations with personalization solution provider Conversity and conversational AI technology provider Creative Virtual.
Golden Corral partners with SMG to elevate the guest experience
America’s largest buffet and grill restaurant brand chose SMG for its dedicated professional services, restaurant industry expertise and robust technology platform.
Customer Insights and Feedback Empowers the EX-CX Link
Discuss the powerful interplay between customer insights, feedback, and the connection between employee experience (EX) and customer experience (CX).
New consumer study highlights how QSR brands can drive app adoption and satisfaction
Following the second consecutive year of rapid digital adoption, SMG conducted this study to help fast-food restaurant brands elevate the app experience.
Woodhouse Spas Starts Customer Experience Management Program
Woodhouse Spas has brought Service Management Group (SMG) on board to offer spa guests a customer experience management program.
Taking a Humanized Approach to Customer Feedback Leads to a More Engaging Experience and Richer Insights
Learn how a humanized approach to customer feedback can enrich insights and enhance engagement.