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  • Platform

    Platform

    Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.

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    Technology

    Seamless, secure data + integrations to enhance your technology ecosystem and deliver insights you can trust

    Channels

    Cross-channel feedback collection capabilities at each stage of the customer + employee journeys

    Reporting + Analytics

    Powerful, customizable tools that empower every user with actionable information to produce results

    Taking Action

    Data-driven prescriptive actions that guide your next best action, at all levels of your organization

  • Services

    Services

    Evolve from data-driven to insights-driven.

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    Professional Services

    XM program management partners dedicated to helping you move your business forward

    Insights

    Answer your specific business challenges with measurable results + tangible ROI

    The SMG Difference

    Uniquely combining an end-to-end platform with hands-on professional services

  • Experiences

    Experiences

    Deliver uniquely positive experiences.

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    Customer Experience

    Improve business outcomes across expanding touchpoints + evolving expectations

    Employee Experience

    Drive engagement + reduce turnover at every stage of the employee life cycle

    Brand Experience

    Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights

  • Industries

    Industries

    Industry-specific XM solutions

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    Restaurant

    Tailored insights for every touchpoint

    Retail

    Online + offline customer management

    Consumer Services

    Differentiate your service experience

    Grocery

    Cross-channel shopper interactions

    C-Store

    Data for agile actions

  • Client Success

    Client Success

    Customized + proven support

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    Services

    Proactive partnership at every step, designed to move your business forward

    Business Outcomes

    Success comes when you can justify XM investments + future-proof your business

    Success Stories

    See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes

  • Resources

    Resources

    On-demand XM education

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    Blog

    Industry insights and updates

    Resource Library

    Access hundreds of assets

    Success Stories

    Demonstrated client impact

    Trends

    Industry data shaping the future

    CX ROI Calculator

    See the business impact

    EX ROI Calculator

    The value of improved EX

  • Company

    Company

    A leader in enterprise XM

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    About Us

    Catalysts for change

    The SMG Difference

    Platform + professional services

    Service Profit Chain

    Loyal employees –> loyal customers

    Leadership

    Meet the SMG team

    News

    Your hub for XM updates

    Careers

    Creating inspired experiences

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To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
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