Platform
Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.
Seamless, secure data + integrations to enhance your technology ecosystem and deliver insights you can trust
Cross-channel feedback collection capabilities at each stage of the customer + employee journeys
Powerful, customizable tools that empower every user with actionable information to produce results
Data-driven prescriptive actions that guide your next best action, at all levels of your organization
Services
Evolve from data-driven to insights-driven.
XM program management partners dedicated to helping you move your business forward
Answer your specific business challenges with measurable results + tangible ROI
Uniquely combining an end-to-end platform with hands-on professional services
Experiences
Deliver uniquely positive experiences.
Improve business outcomes across expanding touchpoints + evolving expectations
Drive engagement + reduce turnover at every stage of the employee life cycle
Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights
Industries
Industry-specific XM solutions
Tailored insights for every touchpoint
Online + offline customer management
Differentiate your service experience
Cross-channel shopper interactions
Data for agile actions
Client Success
Customized + proven support
Proactive partnership at every step, designed to move your business forward
Success comes when you can justify XM investments + future-proof your business
See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes
Resources
On-demand XM education
Industry insights and updates
Access hundreds of assets
Demonstrated client impact
Industry data shaping the future
See the business impact
The value of improved EX
Company
A leader in enterprise XM
Catalysts for change
Platform + professional services
Loyal employees –> loyal customers
Meet the SMG team
Your hub for XM updates
Creating inspired experiences
Technology
Our partners are an extension of the smg360® experience management platform and play a vital role in driving personalized interactions that lead to improved business performance.
The smg360® platform manages massive datasets and handles tens of thousands of concurrent users performing complex analytics—all while delivering real-time validation on the data so you can be confident you’re making the right decisions to drive your business.
We’ve built a platform with air-tight protocols to keep your data highly secure, complying with GDPR legislation + leveraging industry-leading technologies for state-of-the-art protection.
The smg360® platform fits seamlessly into your current technology ecosystem—offering hundreds of integration types, out-of-the-box platform connectors, and an API developer portal.
active + passive signals per year
of feedback data from non-survey sources
API/out-of-the-box integrations
daily active users
annual platform enhancements*
*The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021
Make sense of customer feedback with easy-to-read visualizations of real-time data and intuitive navigation designed to help you uncover actionable insights.
Discover the end-to-end XM capabilities of the smg360® platform.
