Employee Experience
Action Planning

Motivate your workforce + track progress against goals all in one platform. Set ongoing employee actions, customize check-ins, and view progress + track accountability to impact professional growth across your business.

Establish ongoing action plans based on location-specific Areas for Focus

With real-time access, leadership teams + location managers can immediately begin turning Areas for Focus into tangible action strategies by intuitively adding specific tactics. Whether it’s recognizing front-line teams for exceptional service or fostering a growth-oriented culture with more training opportunities, managers will be able to identify + track the metrics that matter most for the teams they oversee.

screenshot of areas for focus
women sharing insights over coffee

Drive accountability + share best practices across teams

As action plans get put into place, leadership teams can democratize best practices established by top-performing managers and share coaching materials to drive a more consistent approach across the enterprise. The action-planning dashboard enables users to upload a variety of attachments—including playbooks, training resources, and celebration alerts that reinforce loyalty-building behaviors.

trophy icon from Forrester

SMG receives top scores for “Employee Feedback (VoCE/VoE)”

The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021

Track against customizable goals with strategic check-ins + intuitive progress indicators

With strategies in place and resources easily accessible, leadership teams can use the check-in functionality and progress-trackers to ensure location-specific goals are being met. To foster an open dialogue and promote in-platform collaboration, managers can add comments around strategic initiatives being put into place.

example of customizable goals in smg360
store manager checking employee satisfaction

Manage the employee experience to reduce churn + drive growth

See everything smg360® employee experience has to offer.

Executive Brief
In-app mobile feedback
Solution Brief
Operational risk alerts | Food safety
XM Program Guide: AI-Native Text Analytics

See our employee experience management tools in action.