Platform
Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.
Seamless, secure data + integrations
Enhance your technology ecosystem
Air-tight infrastructure
Solutions from industry leaders
Data you can trust
Holistic customer + employee journeys
Localized opportunities for improvement
Deliver on customer intent
Better reputation, better relationships
Facilitate first-rate customer connections
Understand your customers + competition
Employee engagement opportunities
Customizable, powerful, actionable
Customized access to data
Machine learning algorithms
Agile answers to complex problems
See how you rank
On-the-go insights
Data-driven prescriptive actions
Cross-channel customer insights
Motivate + track workforce progress
Consolidated feedback, fast responses
Swift, seamless response integration
Services
Evolve from data-driven to insights-driven.
XM program management partners dedicated to helping you move your business forward
Answer your specific business challenges with measurable results + tangible ROI
Uniquely combining an end-to-end platform with hands-on professional services
Experiences
Deliver uniquely positive experiences.
Improve business outcomes across expanding touchpoints + evolving expectations
Drive engagement + reduce turnover at every stage of the employee life cycle
Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights
Industries
Industry-specific XM solutions
Tailored insights for every touchpoint
Online + offline customer management
Differentiate your service experience
Cross-channel shopper interactions
Data for agile actions
Drive customer lifetime value
Client Success
Customized + proven support
Proactive partnership at every step, designed to move your business forward
Success comes when you can justify XM investments + future-proof your business
See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes
Resources
On-demand XM education
Industry insights and updates
Access hundreds of assets
Demonstrated client impact
Industry data shaping the future
See the business impact
The value of improved EX
Company
A leader in enterprise XM
Catalysts for change
Platform + professional services
Loyal employees –> loyal customers
Meet the SMG team
Your hub for XM updates
Creating inspired experiences
Taking Action
Employee experience action planning
With real-time access, leadership teams + location managers can immediately begin turning Areas for Focus into tangible action strategies by intuitively adding specific tactics. Whether it’s recognizing front-line teams for exceptional service or fostering a growth-oriented culture with more training opportunities, managers will be able to identify + track the metrics that matter most for the teams they oversee.
As action plans get put into place, leadership teams can democratize best practices established by top-performing managers and share coaching materials to drive a more consistent approach across the enterprise. The action-planning dashboard enables users to upload a variety of attachments—including playbooks, training resources, and celebration alerts that reinforce loyalty-building behaviors.
The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021
With strategies in place and resources easily accessible, leadership teams can use the check-in functionality and progress-trackers to ensure location-specific goals are being met. To foster an open dialogue and promote in-platform collaboration, managers can add comments around strategic initiatives being put into place.
See everything smg360® employee experience has to offer.
