Platform
Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.
Seamless, secure data + integrations to enhance your technology ecosystem and deliver insights you can trust
Cross-channel feedback collection capabilities at each stage of the customer + employee journeys
Powerful, customizable tools that empower every user with actionable information to produce results
Data-driven prescriptive actions that guide your next best action, at all levels of your organization
Services
Evolve from data-driven to insights-driven.
XM program management partners dedicated to helping you move your business forward
Answer your specific business challenges with measurable results + tangible ROI
Uniquely combining an end-to-end platform with hands-on professional services
Experiences
Deliver uniquely positive experiences.
Improve business outcomes across expanding touchpoints + evolving expectations
Drive engagement + reduce turnover at every stage of the employee life cycle
Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights
Industries
Industry-specific XM solutions
Tailored insights for every touchpoint
Online + offline customer management
Differentiate your service experience
Cross-channel shopper interactions
Data for agile actions
Client Success
Customized + proven support
Proactive partnership at every step, designed to move your business forward
Success comes when you can justify XM investments + future-proof your business
See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes
Resources
On-demand XM education
Industry insights and updates
Access hundreds of assets
Demonstrated client impact
Industry data shaping the future
See the business impact
The value of improved EX
Company
A leader in enterprise XM
Catalysts for change
Platform + professional services
Loyal employees –> loyal customers
Meet the SMG team
Your hub for XM updates
Creating inspired experiences
Reporting + Analytics
Business Intelligence
of companies investing in CX have more data than they did 2 years ago
can use it to personalize experiences
*CSG CX Survey Results | Business Wire
When facing multi-faceted business challenges, it’s critical to have a robust analytics tool to help conduct ad hoc analyses at a rapid pace. SMG’s business intelligence solution provides a modern framework for transforming siloed data into actionable insights. Within the dashboard, users can:
The proliferation of customer data is empowering, but it can be overwhelming without the right tools. It’s not enough to simply track actions your customers have already taken. Modern tracking tools use advanced data to predict + impact what customers will do next. SMG’s BI solution is a hosted subscription service that presents client experience data in a modern analytics platform to:
A business intelligence program collects channels of business data from a variety of sources, including POS, CRM, CX, and others into one platform to provide a more holistic view of your customer’s journey.
The ability to compile data from across channels and datasets for analysis allows you to better surface real-time insights that solve complex business challenges.
Business intelligence reporting tools organize data into more digestible resources like centralized reporting dashboards, dynamic filters, and compelling visualizations that help track the cause-and-effect relationship among data sets.
Data from your CRM platform is one of the channels ingested into a business intelligence platform to help find relationships between data from across an organization.
