CEFCO partners with SMG to reimagine its voice of the customer program

CEFCO partners with SMG to reimagine its voice of the customer program

Following an extensive evaluation of customer experience vendors, CEFCO chose SMG for its strategic focus, industry-leading benchmarks, field engagement model and ability to uncover actionable insight

Mar 31, 2021 2 min read
Enmarket Engages SMG for Loyalty Initiative

Enmarket Engages SMG for Loyalty Initiative

Enmarket collaborates with SMG to boost their customer loyalty initiatives, aiming to drive repeat business and customer retention.

Mar 12, 2021 1 min read
Enmarket Raises Its Customer Experience Game

Enmarket Raises Its Customer Experience Game

Learn how Enmarket is elevating its customer experience strategy to improve customer satisfaction and build a stronger brand presence.

Feb 16, 2021 1 min read
Enmarket partners with SMG to advance its customer experience management program

Enmarket partners with SMG to advance its customer experience management program

The regional convenience store chain is partnering with SMG to amplify the voice of the customer, enhance the customer experience and drive brand loyalty.

Feb 16, 2021 2 min read
Restaurant customers won't use your app if its missing these 3 things

Restaurant customers won't use your app if its missing these 3 things

Find out the three essential features for restaurant apps to attract and retain customers.

Feb 10, 2021 1 min read
New study highlights three key findings to help QSR brands deliver a better app experience

New study highlights three key findings to help QSR brands deliver a better app experience

With digital usage on the rise across the restaurant industry, SMG collected feedback from 16,000 respondents to understand what consumers want from branded quick service restaurant apps.

Feb 09, 2021 2 min read
SMG Partners with SafetyCulture

SMG Partners with SafetyCulture

SMG teams up with SafetyCulture for enhanced customer experience.

Jan 20, 2021 1 min read
SMG and SafetyCulture partner to help brands ensure business operations are built to exceed customer expectations

SMG and SafetyCulture partner to help brands ensure business operations are built to exceed customer expectations

The partnership helps multi-unit brands uncover rich location-level insights to gain a more holistic view of the customer experience.

Jan 20, 2021 2 min read
McColl’s focuses on customer experience

McColl’s focuses on customer experience

Understand how McColl’s is emphasizing customer experience to enhance customer satisfaction and brand value.

Jan 07, 2021 1 min read

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