Crunch Fitness strengthens customer experience management program with new SMG partnership
To continue providing a high-quality member experience and drive retention, Crunch Fitness is partnering with SMG to collect, interpret and act on both solicited and unsolicited feedback.
New patient research highlights healthcare challenges and opportunities amid the pandemic
SMG has published new healthcare research about how the COVID-19 pandemic is impacting patient behavior and what healthcare providers can do to meet evolving expectations.
United Dairy Farmers launches customer experience management program with SMG
United Dairy Farmers has partnered with SMG to elevate its customer experience program, uncover richer insights and align program performance with business results.
SMG introduces custom business intelligence software for experience management professionals
SMG's business intelligence platform surfaces insights across the customer journey by marrying experience management (XM) data with disparate third-party datasets.
SMG Study: Consumers Prioritizing Health And Safety
Catch up with the latest news from SMG.
New grocery research suggests consumer behavior and purchase decisions continue to be driven by coronavirus concerns
New grocery research highlights how the COVID-19 pandemic is impacting consumer behavior, shifting expectations and changing shopping habits.
SMG recognized as high performer in experience management evaluation
SMG has been named a high performer in G2's Summer 2020 Grid Report for Experience Management (XM).
Tractor Supply Company expands experience management program with SMG
With SMG’s experience management platform, Tractor Supply is capturing employee feedback from more than 32,000 team members and real-time customer feedback across more than 1,800 stores and its growin
New research highlights summer travel trends amid the pandemic
SMG has introduced new research to help convenience store brands understand how the pandemic is impacting summer travel plans.