Crunch Fitness strengthens customer experience management program with new SMG partnership
Learn how Crunch Fitness partnered with SMG to strengthen member experience and retention by collecting and acting on solicited and unsolicited feedback.
New patient research highlights healthcare challenges and opportunities amid the pandemic
Explore SMG healthcare research on pandemic-driven changes in patient behavior and what healthcare organizations can do to meet evolving expectations.
United Dairy Farmers launches customer experience management program with SMG
Learn how United Dairy Farmers partnered with SMG to strengthen its customer experience program, uncover richer insights, and connect CX with business results.
SMG introduces custom business intelligence software for experience management professionals
Learn how SMG business intelligence software connects experience management and third-party data to surface actionable insights across the customer journey.
SMG Study: Consumers Prioritizing Health And Safety
Catch up with the latest news from SMG.
New grocery research suggests consumer behavior and purchase decisions continue to be driven by coronavirus concerns
New grocery research highlights how the COVID-19 pandemic is impacting consumer behavior, shifting expectations and changing shopping habits.
SMG recognized as high performer in experience management evaluation
SMG has been named a high performer in G2's Summer 2020 Grid Report for Experience Management (XM).
New research highlights summer travel trends amid the pandemic
SMG has introduced new research to help convenience store brands understand how the pandemic is impacting summer travel plans.
OneOncology advances cancer care mission with patient experience management provider SMG
OneOncology is using SMG’s patient experience platform to capture patient feedback and measure the quality of patient interactions across the continuum of care.