SMG launches dynamic assistance capability to help brands improve the digital experience and increase conversion rates
The enhanced digital experience capability leverages initial integrations with personalization solution provider Conversity and conversational AI technology provider Creative Virtual.
Golden Corral partners with SMG to elevate the guest experience
America’s largest buffet and grill restaurant brand chose SMG for its dedicated professional services, restaurant industry expertise and robust technology platform.
Customer Insights and Feedback Empowers the EX-CX Link
Discuss the powerful interplay between customer insights, feedback, and the connection between employee experience (EX) and customer experience (CX).
New consumer study highlights how QSR brands can drive app adoption and satisfaction
Following the second consecutive year of rapid digital adoption, SMG conducted this study to help fast-food restaurant brands elevate the app experience.
Taking a Humanized Approach to Customer Feedback Leads to a More Engaging Experience and Richer Insights
Learn how a humanized approach to customer feedback can enrich insights and enhance engagement.
SMG Partners with 85-Store Golf Retailer, Club Champion
SMG allies with golf retailer Club Champion.
Club Champion tees up customer experience management program with SMG
The nation’s top club fitter and builder chose SMG for its location-level insights, industry-leading professional services and focus on business outcomes.
SMG named a Visionary in 2021 Gartner® Magic Quadrant™ for Voice of the Customer
SMG is recognized by Gartner for its ability to serve multi-unit industries, deliver value, and activate programs through its extensive partnership network.
Academy Bank and Armed Forces Bank make customer experience investment with SMG
The financial services firm is working with SMG to manage the client and contact center experiences across its national network of banks.