New consumer study reveals how technology improves and impedes the restaurant experience
With feedback from more than 12,000 consumers, this study reveals what technology consumers prefer to use in restaurants, the most common issues experienced and how the digital experience impacts visi
3 ways hybrid delivery helps pizza restaurants earn a bigger slice of the pie
Understand the three crucial ways in which hybrid delivery models are pushing pizza restaurants to grab a larger market share.
52% of customers say in-store remains their favorite way to shop
Explore our report showing 52% of customers still lean towards in-store shopping, and key insights into customer behavior and preferences.
New Study Explores How the Retail Customer Journey is Evolving
Explore the evolving dynamics of the retail customer journey based on the findings of a recent, extensive study.
New omnichannel study highlights current retail preferences and how the customer journey is evolving
With feedback from more than 6,000 consumers, SMG’s newly published research highlights preferred retail channels, what’s driving consumer shopping preferences and what shifts may be on the horizon.
TravelCenters of America Launches New Customer Experience Management Program
Learn about TravelCenters of America's new customer experience management program.
TravelCenters of America is fueling its customer experience with SMG
TA selected SMG for its ability to capture feedback across the customer journey, industry-leading benchmarks and outcomes-driven approach.
Tuesday Morning partners with leading customer experience management provider SMG
The off-price, name-brand home décor retailer selected SMG for its hands-on approach, intuitive platform and breadth of experience across the retail industry.
SMG Boosts Its Digital Experience Offering
SMG enhances its digital user experience offerings.