Customer Experience Management for Consumer Services

Measuring and managing your customer and employee experiences helps you quickly identify and resolve real-time issues and uncover opportunities to differentiate your services.

CX + EX management

By combining customer + employee feedback in an integrated reporting platform, you can access deeper insights to make more informed business decisions.

Navigate the digital transformation without compromising on CX
BEST PRACTICE GUIDE

Navigate the digital transformation without compromising on CX

Brand experience

SMG’s brand experience solution helps organizations understand what customers really think and do through traditional brand trackers, branded competitive benchmarks, and real-time behavioral insights + visit metrics from millions of consumers. Our dedicated team of brand research experts helps you answer critical business questions and gain deeper perspective on your customer, your brand, and the market.

how do consumers feel about your brand stats

Our SMG team has been a great partner over the 13 years we’ve been with SMG. I feel like they are an extension of my team.

VP, Marketing | Valvoline

By partnering with SMG, we’re able to amplify our members’ voices and give specific constructive feedback, which ensures the best possible experience for our members.

CEO | Pure Barre

Our partnership with SMG is allowing us to collect and analyze customer feedback across multiple channels and continually improve the experience as we grow.

Quick Quack Car Wash, CMO

SMG’s unique combination of technology and services combined with its ability to deliver insights will help us continue to improve our guest experience and give our growing franchise network the tools they need.

CEO | European Wax Center

What we love about [our SMG program] is that it’s not just ‘here’s what your customers are saying,’ it’s ‘here’s what your customers are saying and here’s what you can do about it.

Chief Experience Officer | Hand & Stone Massage and Facial Spa

list of professional services offerings

Professional services

Don’t settle for being data rich but insights poor. SMG’s client insights teams + advanced-degree researchers partner proactively each step of the way to help you turn mountains of feedback + behavioral data into actionable insights to better sell your services.

Case Study
How Co-op used video feedback to humanise the customer experience + reinvigorate colleague engagement
Video
Top Partnership Insight Award | Heinen’s Fine Foods
Executive Brief , Playbook
Interactive XM Playbook | Grocery

Get in touch with our industry experts.