Employee experience solutions

Turn workforce insights into action and boost engagement, retention, and performance

Exceptional programs embed employee voice during experience design

Your employees are the driving force behind great customer experiences (CX). Involving them early ensures programs are designed for success, improving both the employee experience (EX) and the manner in which customers are served. When team members feel heard, valued, and empowered, they build stronger connections and drive business success.

That’s why SMG’s AI-powered employee experience solution goes beyond surveys, combining real-time insights, location-level feedback, and co-creation communities to give employees a voice in shaping meaningful change.

By capturing sentiment at key journey touchpoints and using Ignite’s® AI agents to uncover trends, root causes, and opportunities for improvement, SMG helps you move from insights to action faster, proactively addressing engagement and retention before issues arise.

The result? A more engaged workforce, higher retention, and measurable business growth.

Happy employees lead to happy customers

What sets us apart?

The most comprehensive EX solution

Combine traditional point-in-time surveys with always-on communities to uncover challenges, understand motivators, and create high-impact initiatives that foster real cultural change.

AI-powered insights for faster action

Ignite’s AI agents will transform your employee feedback into real-time, strategic insights. Ignite analyzes journey-based customer data to predict trends and recommend next steps, while our Knowledge Agent enables instant, AI-driven queries within always-on employee communities, helping you act quickly and confidently.

Expertise in complex structures

SMG empowers every level of your organization, from frontline and mid-level managers to franchise owners and executive teams, with role-based, actionable insights and recommendations that make every employee's experience better.

Unified employee and customer experiences

Great employee experiences create better brand and customer experiences. SMG tracks CX and EX side-by-side in a single dashboard, allowing you to identify correlations, strengthen engagement, and measure bottom-line impact.

A true partner

SMG combines advanced AI with hands-on expertise to turn data into action. Our software with a service (SwaS) model pairs powerful technology with expert consulting, helping you uncover hidden opportunities, drive meaningful change, and achieve lasting business improvements.

Keep a pulse on your workforce

Understanding employee sentiment across multiple locations isn’t easy, but it’s essential for creating a more engaged workforce and a stronger company culture. With SMG’s AI-powered EX solution, you get real-time visibility into every stage of the employee journey, from the first interview to their last day. Here’s how.

Core engagement surveys

  • Measure and benchmark employee engagement at strategic intervals
  • Understand key drivers of the employee experience
  • Link to customer and product feedback, human capital, and financial metrics

Engagement check-ins

  • Foster an ongoing conversation of culture-building initiatives
  • Track progress on core engagement efforts
  • Follow up on action plans to drive accountability

Custom pulse topics

  • Gain companywide feedback on key organizational initiatives
  • Get authentic employee input on new policies and procedures
  • Gauge the impact of seasonality and new products

Always-on voice of employee (VoE)

  • Embed continuous employee dialogue into your company culture
  • Identify and manage HR red flags
  • Triage time-sensitive feedback to respond effectively

Onboarding 

  • Foster an ongoing conversation of culture-building initiatives
  • Track progress on core engagement efforts
  • Follow up on action plans to drive accountability

Exit interviews

  • Manage turnover
  • Understand why employees leave
  • Proactively identify and curb issues

Collaboration communities

  • Conduct in-depth discovery on engagement challenges
  • Test EX initiatives early
  • Deepen employees’ sense of well-being and commitment

Real-time alerts and action planning

  • Get automatic notifications for target keywords or phrases
  • Respond quickly to concerning feedback
  • Track next-step progress and drive accountability

AI-powered insights and trends

  • Analyze solicited and unsolicited employee feedback
  • Understand sentiment and themes corporately and individually
  • Easily extract data for deeper analyses and reporting

CX and EX: Two sides. One coin.

Great customer experiences start with engaged employees. When your workforce feels valued and empowered, service improves, morale rises, and business thrives.

By connecting insights from SMG’s customer and employee experience platforms, you can tackle challenges head-on.

Explore the SMG difference

Leverage our consulting services

You don’t have to do it alone. SMG’s employee experience experts help you hit the ground running so you can turn comprehensive data and employee insights into action.

Explore

Securely integrate with third-party platforms

But SMG’s proprietary experience management solutions integrate seamlessly (and securely) with your CRM, POS, and other third-party platforms. View results on one centralized reporting dashboard and streamline initiatives.

Recommended resources

Happy employees, stronger business: Why EX is your growth engine
Blog
Happy employees, stronger business: Why EX is your growth engine
3 min read
Why early input is key to better experience design and employee experiences
Blog
Why early input is key to better experience design and employee experiences
3 min read
Why Voice of the Employee (VoE) matters: Turning feedback into action
Blog
Why Voice of the Employee (VoE) matters: Turning feedback into action
6 min read
SEE ALL RESOURCES

Take the next step

Let our team of experts show you how to take your brand, customer, and employee experiences to new heights.
Request Demo