Platform
Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.
Seamless, secure data + integrations
Enhance your technology ecosystem
Air-tight infrastructure
Solutions from industry leaders
Data you can trust
Holistic customer + employee journeys
Localized opportunities for improvement
Deliver on customer intent
Better reputation, better relationships
Facilitate first-rate customer connections
Understand your customers + competition
Employee engagement opportunities
Customizable, powerful, actionable
Customized access to data
Machine learning algorithms
Agile answers to complex problems
See how you rank
On-the-go insights
Data-driven prescriptive actions
Cross-channel customer insights
Motivate + track workforce progress
Consolidated feedback, fast responses
Swift, seamless response integration
Services
Evolve from data-driven to insights-driven.
XM program management partners dedicated to helping you move your business forward
Answer your specific business challenges with measurable results + tangible ROI
Uniquely combining an end-to-end platform with hands-on professional services
Experiences
Deliver uniquely positive experiences.
Improve business outcomes across expanding touchpoints + evolving expectations
Drive engagement + reduce turnover at every stage of the employee life cycle
Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights
Industries
Industry-specific XM solutions
Tailored insights for every touchpoint
Online + offline customer management
Differentiate your service experience
Cross-channel shopper interactions
Data for agile actions
Drive customer lifetime value
Client Success
Customized + proven support
Proactive partnership at every step, designed to move your business forward
Success comes when you can justify XM investments + future-proof your business
See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes
Resources
On-demand XM education
Industry insights and updates
Access hundreds of assets
Demonstrated client impact
Industry data shaping the future
See the business impact
The value of improved EX
Company
A leader in enterprise XM
Catalysts for change
Platform + professional services
Loyal employees –> loyal customers
Meet the SMG team
Your hub for XM updates
Creating inspired experiences
Employee Experience Management
Combine point-in-time surveys with always-on feedback to drive engagement + impact critical business outcomes.
Manage and enhance the entire employee journey—from the first interview to the last day and every important touchpoint in between.
JOB SEARCH
INTERVIEW
JOB OFFER
Use always-on VoE feedback to enable new hires to provide unsolicited feedback
ORIENTATION
ONBOARDING
EDUCATION
FEEDBACK + REVIEW
CAREER DEVELOPMENT
Use pulse surveys to check in on improvements and gauge the impact of seasonality + new products
ADVANCEMENT
CULTURAL ADVOCACY
EXIT
Benchmark employee engagement to understand the key drivers of your employee experience
Conduct exit surveys to identify issues, understand why employees leave, and manage turnover
The right tools inspire strategic action across your enterprise.
Trigger alerts on concerning words or phrases + close the loop quickly and efficiently.
Understand sentiment and themes from solicited + unsolicited employee feedback.
Track next-step progress + drive accountability across the organization.
Easily extract data for deeper analyses + reporting.
Companies with highly engaged employees outperform less engaged counterparts across the board.
overall customer satisfaction
customer likelihood to recommend
comp sales
employee turnover
Use our ROI calculator to see the value of improved employee experiences for your business.
Annual turnover cost without an EX program
Estimated savings per year with an EX program
Estimated savings over 3 years with an EX program
Combining employee experience and customer experience programs creates a more holistic experience management solution that strengthens every link in The Service Profit Chain—allowing you to see transactions from both the employee and the consumer point of view.
*Forrester | EX Predictions 2021: How Employee Experience Is Leaping Forward In The Wake Of The Pandemic | November 2020
