Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.
Seamless, secure data + integrations to enhance your technology ecosystem and deliver insights you can trust
Cross-channel feedback collection capabilities at each stage of the customer + employee journeys
Powerful, customizable tools that empower every user with actionable information to produce results
Data-driven prescriptive actions that guide your next best action, at all levels of your organization
Evolve from data-driven to insights-driven.
XM program management partners dedicated to helping you move your business forward
Answer your specific business challenges with measurable results + tangible ROI
Uniquely combining an end-to-end platform with hands-on professional services
Deliver uniquely positive experiences.
Improve business outcomes across expanding touchpoints + evolving expectations
Drive engagement + reduce turnover at every stage of the employee life cycle
Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights
Industry-specific XM solutions
Tailored insights for every touchpoint
Online + offline customer management
Differentiate your service experience
Cross-channel shopper interactions
Data for agile actions
Customized + proven support
Proactive partnership at every step, designed to move your business forward
Success comes when you can justify XM investments + future-proof your business
See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes
On-demand XM education
Industry insights and updates
Access hundreds of assets
Demonstrated client impact
Industry data shaping the future
See the business impact
The value of improved EX
A leader in enterprise XM
Catalysts for change
Platform + professional services
Loyal employees –> loyal customers
Meet the SMG team
Your hub for XM updates
Creating inspired experiences
SMG’s differentiated software with a service (SwaS) approach combines an end-to-end experience management platform with hands-on professional services to improve customer, employee, and brand experiences.
Synthesizing more than 18 B active + passive signals per year
Highest score possible in customer relationship, success, and support criterion*
“A standout when it comes to developing insights and partnership”*
Named a Visionary in Gartner Magic Quadrant for VoC
*The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021
Driven to inspire experiences that improve people’s lives, SMG was founded on the principle that highly engaged employees deliver better customer experiences that lead to long-term loyalty + profitable growth.
Our leadership team has decades of experience management, software development, and professional services expertise. They are catalysts for change and share a passion for delivering industry-leading XM solutions and partnering with clients to drive real business outcomes and ROI by leveraging the value provided by SMG programs.
Our mission is to accelerate value by changing how brands act on customer + employee insights. And that takes a team of curious, creative, hard-working people who are passionate about exploring new challenges, solving problems, and working as a team. We’re a remote-first company and a leader in our space—come be a part of tremendous growth.
extensive investment that SMG puts into its employees
grow into my role