Platform
Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.
Seamless, secure data + integrations to enhance your technology ecosystem and deliver insights you can trust
Cross-channel feedback collection capabilities at each stage of the customer + employee journeys
Powerful, customizable tools that empower every user with actionable information to produce results
Data-driven prescriptive actions that guide your next best action, at all levels of your organization
Services
Evolve from data-driven to insights-driven.
XM program management partners dedicated to helping you move your business forward
Answer your specific business challenges with measurable results + tangible ROI
Uniquely combining an end-to-end platform with hands-on professional services
Experiences
Deliver uniquely positive experiences.
Improve business outcomes across expanding touchpoints + evolving expectations
Drive engagement + reduce turnover at every stage of the employee life cycle
Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights
Industries
Industry-specific XM solutions
Tailored insights for every touchpoint
Online + offline customer management
Differentiate your service experience
Cross-channel shopper interactions
Data for agile actions
Client Success
Customized + proven support
Proactive partnership at every step, designed to move your business forward
Success comes when you can justify XM investments + future-proof your business
See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes
Resources
On-demand XM education
Industry insights and updates
Access hundreds of assets
Demonstrated client impact
Industry data shaping the future
See the business impact
The value of improved EX
Company
A leader in enterprise XM
Catalysts for change
Platform + professional services
Loyal employees –> loyal customers
Meet the SMG team
Your hub for XM updates
Creating inspired experiences
Driving Business Outcomes
Your long-term success hinges on your ability to drive and sustain growth by attracting more customers, opening new channels, + expanding product offerings. Consumer feedback provides the mission-critical perspective on what resonates and which adjustments need to be made to accelerate your growth strategy.
When you deliver truly differentiated experiences, you create fierce brand advocates who return more frequently and recommend you to others. To inspire lifelong loyalty and build emotional brand connections, you must continuously evolve alongside customers’ rising expectations at every point of interaction.
Not every experience will be perfect, but it’s how you make it right that matters. With real-time alerting + cross-channel case management, you have the chance to respond quickly and effectively—helping you save at-risk revenue, recover lost customers, and curb employee churn.
It’s up to you to make your business run better, faster, more efficiently. When your data directs you to the right levers to pull and the right changes to make, you can redefine what it means to serve your customers (and make employees’ lives easier)—helping you reduce costs to operate.
SMG worked side by side with us to ‘inspect what we expect’ and demonstrate tangible, positive impact.
Chief Experience Officer | Hand & Stone Massage and Facial Corp
SMG helped us stay ahead of issues, inspire customer loyalty, and improve business outcomes with ratings + reviews.
SEO Lead | Signet Jewelers
SMG has served as a partner and trusted advisor, helping us create alignment across our customer journey, advance our feedback collection methods, and deliver insights faster.
VP, Customer Experience | Party City
