Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.
Seamless, secure data + integrations
Enhance your technology ecosystem
Solutions from industry leaders
Data you can trust
Holistic customer + employee journeys
Localized opportunities for improvement
Deliver on customer intent
Better reputation, better relationships
Facilitate first-rate customer connections
Understand your customers + competition
Employee engagement opportunities
Customizable, powerful, actionable
Customized access to data
Machine learning algorithms
Agile answers to complex problems
See how you rank
Data-driven prescriptive actions
Cross-channel customer insights
Motivate + track workforce progress
Consolidated feedback, fast responses
Swift, seamless response integration
Evolve from data-driven to insights-driven.
XM program management partners dedicated to helping you move your business forward
Answer your specific business challenges with measurable results + tangible ROI
Uniquely combining an end-to-end platform with hands-on professional services
Deliver uniquely positive experiences.
Improve business outcomes across expanding touchpoints + evolving expectations
Drive engagement + reduce turnover at every stage of the employee life cycle
Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights
Industry-specific XM solutions
Tailored insights for every touchpoint
Online + offline customer management
Differentiate your service experience
Cross-channel shopper interactions
Data for agile actions
Drive customer lifetime value
Customized + proven support
Proactive partnership at every step, designed to move your business forward
Success comes when you can justify XM investments + future-proof your business
See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes
On-demand XM education
Industry insights and updates
Access hundreds of assets
Demonstrated client impact
Industry data shaping the future
See the business impact
The value of improved EX
A leader in enterprise XM
Catalysts for change
Platform + professional services
Loyal employees –> loyal customers
Meet the SMG team
Your hub for XM updates
Creating inspired experiences
Driving Business Outcomes
Your long-term success hinges on your ability to drive and sustain growth by attracting more customers, opening new channels, + expanding product offerings. Consumer feedback provides the mission-critical perspective on what resonates and which adjustments need to be made to accelerate your growth strategy.
When you deliver truly differentiated experiences, you create fierce brand advocates who return more frequently and recommend you to others. To inspire lifelong loyalty and build emotional brand connections, you must continuously evolve alongside customers’ rising expectations at every point of interaction.
Not every experience will be perfect, but it’s how you make it right that matters. With real-time alerting + cross-channel case management, you have the chance to respond quickly and effectively—helping you save at-risk revenue, recover lost customers, and curb employee churn.
It’s up to you to make your business run better, faster, more efficiently. When your data directs you to the right levers to pull and the right changes to make, you can redefine what it means to serve your customers (and make employees’ lives easier)—helping you reduce costs to operate.
Partnering with SMG has allowed us to increase automation, reduce costs, and improve the contact center experience for our customers.
VP Strategy + Transformation | CKE
SMG helped us stay ahead of issues, inspire customer loyalty, and improve business outcomes with ratings + reviews.
SEO Lead | Signet Jewelers
SMG has served as a partner and trusted advisor, helping us create alignment across our customer journey, advance our feedback collection methods, and deliver insights faster.
VP, Customer Experience | Party City