Key Components of a Frictionless Curbside Pickup Experience
The curbside pickup experience appeals to people seeking convenience. Here's how to make sure the process is seamless and encourages repeat customers.
How retailers can deliver excellent experiences in 2023
Brand and customer experience expectations went through big changes due to COVID-19. Here's how companies are keeping up in the new normal.
Here is Why Customer Experience Programs Need Solid Data Integration
Learn why CX data integration is essential for connecting customer feedback across touchpoints, creating a complete view, and uncovering actionable insights.
Expert spotlight: Ashley Edgar | Director, Product Development
Meet SMG product leader Ashley Edgar and learn how client feedback, product innovation, and technology trends influence SMG’s product development roadmap.
Close the gap across touchpoints to deliver a consistent digital experience
Follow these 4 steps to advance your digital experience strategy, provide consistency at every touchpoint, and drive customer loyalty.
3 consumer trends to track this summer: How vaccinations + relaxed mask mandates will impact your business
Read SMG's latest research on what consumers are expecting from a safe customer experience this summer.
3 brands proving ROI with insights-driven customer experience programs
Grab insights from three triumphant brands that leveraged their ROI using data-driven strategies in their CX programs.
How to capture more consumer spend + drive conversion | SMG’s proprietary research identifies behaviors and barriers of non-purchasers
As COVID-19 cases continue to decline across the country, more consumers are starting to feel comfortable shopping in-store again.
4 Solutions Every Customer Experience + Employee Experience Program Needs
Uncover four cardinal solutions every successful customer experience (CX) and employee experience (EX) program should implement.