Platform
Enterprise experience management platform with a dual focus on industry-leading software + hands-on service.
Seamless, secure data + integrations
Enhance your technology ecosystem
Air-tight infrastructure
Solutions from industry leaders
Data you can trust
Holistic customer + employee journeys
Localized opportunities for improvement
Deliver on customer intent
Better reputation, better relationships
Facilitate first-rate customer connections
Understand your customers + competition
Employee engagement opportunities
Customizable, powerful, actionable
Customized access to data
Machine learning algorithms
Agile answers to complex problems
See how you rank
On-the-go insights
Data-driven prescriptive actions
Cross-channel customer insights
Motivate + track workforce progress
Consolidated feedback, fast responses
Swift, seamless response integration
Services
Evolve from data-driven to insights-driven.
XM program management partners dedicated to helping you move your business forward
Answer your specific business challenges with measurable results + tangible ROI
Uniquely combining an end-to-end platform with hands-on professional services
Experiences
Deliver uniquely positive experiences.
Improve business outcomes across expanding touchpoints + evolving expectations
Drive engagement + reduce turnover at every stage of the employee life cycle
Gain a deeper perspective with brand tracking, branded benchmarks, + behavioral insights
Industries
Industry-specific XM solutions
Tailored insights for every touchpoint
Online + offline customer management
Differentiate your service experience
Cross-channel shopper interactions
Data for agile actions
Drive customer lifetime value
Client Success
Customized + proven support
Proactive partnership at every step, designed to move your business forward
Success comes when you can justify XM investments + future-proof your business
See how top-tier brands use SMG’s XM platform to achieve meaningful outcomes
Resources
On-demand XM education
Industry insights and updates
Access hundreds of assets
Demonstrated client impact
Industry data shaping the future
See the business impact
The value of improved EX
Company
A leader in enterprise XM
Catalysts for change
Platform + professional services
Loyal employees –> loyal customers
Meet the SMG team
Your hub for XM updates
Creating inspired experiences
Technology
Our partners are an extension of the smg360® experience management platform and play a vital role in driving personalized interactions that lead to improved business performance.
The smg360® platform manages massive datasets and handles tens of thousands of concurrent users performing complex analytics—all while delivering real-time validation on the data so you can be confident you’re making the right decisions to drive your business.
We’ve built a platform with air-tight protocols to keep your data highly secure, complying with GDPR legislation + leveraging industry-leading technologies for state-of-the-art protection.
The smg360® platform fits seamlessly into your current technology ecosystem—offering hundreds of integration types, out-of-the-box platform connectors, and an API developer portal.
active + passive signals per year
of feedback data from non-survey sources
API/out-of-the-box integrations
daily active users
annual platform enhancements*
*The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021
Make sense of customer feedback with easy-to-read visualizations of real-time data and intuitive navigation designed to help you uncover actionable insights.
We’re always building new ways for our clients to drive better business outcomes—and we regularly push automatic upgrades to our platform so every client always has access to the most up-to-date version. Here’s a highlight of a recent enhancement:
The digital journey is ever evolving and requires an agile approach. With a DIY survey designer, users have complete self-serve control over the creation, targeting, and launch of feedback. It all leads to smarter touchpoints, more relevant interactions, and richer insights.
When evolving your customer experience (CX) strategy, the voice of the customer must be your single source of truth, and open-ended comments from engaged customers have the potential to truly let people say what’s on …
Discover the end-to-end XM capabilities of the smg360® platform.
