REPORTING + ANALYTICS

smg360® Experience Management Reporting App

Put the right data in the right hands in real time. The smg360® experience management reporting app gives users the information they need to act—so you can make changes that matter without taking anyone off the front lines.

smg360 reporting app screenshots

smg360® app highlights

  • Keep track of performance across solicited + unsolicited channels
  • Customize role-based topline views + Areas for Focus
  • Tie comments to experience scores + specific locations/channels
  • Streamline user access with single sign-on support
  • Benchmark vs. organization + past performance
  • Drill down into CX measures
  • Manage cases in real time
  • Rank locations by list view
  • View aggregated social ratings by source or rank

Enhanced drill-down capabilities

  • Tap into key CX metrics to get specific answers to your most important research questions
  • Dig into qualitative feedback to understand cross-channel sentiment + surface emerging themes
  • Benchmark performance against past periods + other areas of the business
comment reporting in smg360
role-based reports on tablet

Role-based access + customizable dashboard views

smg360® access and visualizations are customized to reflect your reporting hierarchy and meet your needs at a level of specificity that lets you plan for success and impact business outcomes.

  • Executive views offer a holistic perspective on company performance across channels + touchpoints
  • Power user views are designed for fast, robust analytics for brand-level reporting
  • Mid manager views are designed for easy multi-unit scores + comparisons
  • Location manager views are designed for clear, actionable, unit-level scores + direction
smg360 XM app is highest rated on Apple and Google

The industry’s highest-rated XM app eliminates guesswork, delivering all the essentials from your reporting solution.

Executive Brief
In-app mobile feedback
Solution Brief
Operational risk alerts | Food safety
Solution Brief
SMG Program Methodology: AI-native text analytics

Learn more about our experience management reporting app.