Knowledge Agent Side Panel
Challenge
There is an opportunity to ensure that Knowledge Agent continually evolves to stay ahead of user expectations for a conversational Agent.
Solution
The Knowledge Agent is moving out of the pop-up, and into a right-side panel. The new side panel will dynamically show within Comment Explorer, ensuring it becomes a cohesive part of the Comment Explorer workflow, so the comments, filters and data stay visible and usable while the agent is open.
Benefits
- A wider layout for better display clarity: A panel sliding in from the right at full viewport height, wide enough for structured content and narrow enough to leave the page readable
- A clearer, more dynamic experience: The panel stays open while you scroll, review comments, and adjust filters. You can see the page context alongside the Knowledge Agent without anything being hidden.
- A cleaner, more familiar experience: The layout follows design best practices that are familiar from other agentic tools.
Knowledge Agent Historical Context
Challenge
There is an opportunity to ensure that Knowledge Agent continually evolves to stay ahead of user expectations for a conversational Agent.
When a user closes the Knowledge Agent, or navigates to a new page, the conversation ends and historical context is lost, meaning a user has to restart the same conversation from scratch.
Solution
The Knowledge Agent now maintains your conversation history, so your work or conversation is not lost and can be restarted when you return from other activities.
When you’re ready to start over, select “New conversation”.
Benefits
- Historical context maintained: Your conversation remains intact when you close the panel, move to another page, or refresh the page. This means you can pick up, where you left off, without the need to start over again.
- Start a new chat when you are ready: Only when you are satisfied that your session or conversation with Knowledge Agent is over, can you then select “New Chat” to start over.